- Service Experience Transformation
- Success Stories
Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide IT Service Management Implementation Services 2019 Vendor Assessment (Doc # US44806818, February 2019).
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
The IDC MarketScape research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate its ascendancy. This IDC MarketScape covers a variety of vendors participating in the worldwide ITSM implementation services market. This evaluation is based on a comprehensive framework and set of parameters expected to be most conducive to success in providing ITSM implementation services in both the short term and the long term.