Overview

Overview

   

Powered by AI, we amplify your potential to automate, modernize and transform enterprise-wide processes, to deliver smart, intuitive experiences for your employees and customers. Allow us to manage your always-on service delivery landscape, so you create the productivity savings and efficiencies you need to drive innovation across the enterprise service experience continuum.

There are a host of offerings which include offerings for IT as well as Enterprise Service Management.

We offer end-to-end service management solutions that include process harmonization, technology platform implementation, service integration & management, CMDB setup, software asset management and driving metrics based improvements.

Service Management

  • Process Harmonization
  • Software Asset Management
  • Service Integration and Management (SIAM)
  • Process Operations and Continuous Service Improvement (CSI)

We offer ITOM solutions such as Discovery, proactive Infrastructure Monitoring, Application Monitoring, Service Orchestration, Event and Cloud Management.

IT Operations Management

  • Event Management and monitoring solutions
  • Application Performance Monitoring
  • Discovery and Service Mapping
  • Service Orchestration and Automation

We offer ServiceNow based solutions to deploy HR Service Management solutions for global organizations. Our Enterprise Service Management suite – ESM Café has ready to deploy solutions for HR Service Management, Onboarding / Offboarding, Payroll management and HR analytics.

HR Service Management

  • Employee Onboarding and Offboarding
  • HR Case Management
  • Platform expansion and user adoption solutions

We offer ServiceNow based Customer Service Management solutions for global organizations. Our Enterprise Service Management suite – Infosys Enterprise Service Management Café has ready to deploy solutions for Customer Service Management.

Customer Service Management

  • Consulting
  • Advisory
  • Design and build services
  • Business workflows mapping
  • Process harmonization and integration

Project Portfolio Management and Application Portfolio Management are key areas in IT Business Management. We offer ServiceNow based IT Business Management solutions such as Demand Management, Project Portfolio Management and Application Portfolio Management. Our Enterprise Service Management suite – Infosys Enterprise Service Management Café has ready to deploy solutions for end-to-end Project Portfolio Management.

IT Business Management

  • Demand Management
  • Application Portfolio Management
  • Project Portfolio Management
  • Service Cost Transparency
  • Advisory
  • Design and build services

We offer IT Service Management solutions for all industry verticals such as Pharma, Insurance, Financial Services, Retail, Manufacturing, CPG etc. We have deep experience in design, development, and implementation of Service Management solutions for all industry verticals.

Industry Vertical Solutions

  • ITSM for Industry verticals – Pharma
  • Insurance
  • Financial services and Retail
  • Manufacturing and CPG
  • Restaurant-in-a-box
  • Store operations management
  • Business workflows automation solutions