A leading manufacturer and supplier of surface coatings was looking to transform their forms-based processes, to achieve seamless and optimized deliveries and issue-free invoicing. Infosys leveraging the established capabilities of Office 365, SharePoint, and Power Apps, not only brought seamless automation to their delivery and invoicing processes but also helped to rewrite employee experience and create a positive impact for back office, front-line, and third-party workers.
Some of the key challenges that the organization faced due to the existing systems were -
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To improve user experience and optimize operations, Infosys developed a next-gen collaboration application using the Microsoft Power Platform and SharePoint. The app provided role-specific features and incorporates O365 security protocols aligning seamlessly with the organization's security policies.
The solution was made available as desktop and mobile applications so that sales representatives, managers, other users, as well as drivers, could use it conveniently across various devices and locations. With SAP integration, the solution significantly streamlined and simplified the invoice processing.
Utilizing Infosys’ human-centric approach and Collaborative Apps, we successfully modernized the entire process, spanning from scheduling to invoicing
Increased Invoicing accuracy
A tailored module has removed invoice discrepancies that previously burdened the finance and invoice management team.
Elimination of scheduling overlaps and errors reduced switching from manual forms and decreased rescheduling rates to under 5%.
The non-PO invoice validation and processing efforts are reduced by 30%.
Standardized by aligning data controls with company-wide security and privacy policies leveraging O365 security standards.
Real-time app access from any device for all stakeholders.