A US-based broadband and telecommunications company – the largest wireless communication service provider in the US – was struggling with long order completion processes and slow time-to-market for their products and services. They wanted a solution that reconciled multiple technologies and legacy applications, while reducing their operational expenditure (OPEX), average handling time, and flow through (FT) rate.
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A single and simplified web-based platform which improved IT and business key performance indicators (KPIs)
Web-based platform reduced OPEX by 20-30%.
Client achieved annual savings of US $13 million
Accelerated solution delivery from 16 to 12 months, enabling a cost-effective, faster
Intuitive user interface (UI) design and click-through development were leveraged for user acceptance
A dedicated team and a customized set of tools helped improve FT
Single, simplified web-based platform reconciling 23 applications into one for the client
Reconciled 62 screens into 10 screens with a 96.5% FT rate