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Infosys and Salesforce accelerate enterprises in their journey to be a cloud-based customer centric organization. We deliver engaging customer experiences, drive smarter business decisions and co-create new business opportunities.

Infosys accelerates time to value from Salesforce for enterprises. We leverage the Design Thinking approach to spot the most compelling opportunities for them to improve and create completely new personalized customer experiences. With deep automation, guided by predictive insights, we help them build and drive the processes and campaigns they need to bring these experiences to life in quick, smart iterations. This allows even large organizations to build in the capabilities to rapidly innovate, create new engagement models and device more agile ways to put their customers at the center of everything they do.

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Services

Design & Strategy

Design Thinking–led opportunity spotting and transformation blue printing, CRM roadmap charting, process framework building and global templates to build more relevant customer value chains

Implement and Integrate

Faster time to market through smart development platforms like AgilePro and rapid delivery frameworks such as Adaptive Iterative Methodology.

Transform and Modernize

TARGET framework and migration suite for deeply automated, seamless migration and integration of the CRM from any package (on premise / cloud) into Salesforce.com. Leverage out-of-the-box features, and ready process frameworks for quick wins. RoI analysis, end-to-end migration and framework to provide a robust value realization model for migration from legacy to the cloud environment.

Managed Services

360-degree application support for managing incidents, capability and availability, along with service. Factory Force, a smart shared services model to achieve scale and predictable TCO for the application support of the Salesforce ecosystem. Optimizing support processes through Infosys AI and Automation platforms.

Solutions

We have a diverse set of vertical-specific solutions for life sciences, insurance, consumer packaged goods (CPG)/retail, discrete manufacturing, and high-tech industries that enable them to innovate and create more value from their Salesforce-powered transformation.

Infosys AgilePro

a next-gen smart development platform

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Infosys CarePlus

360° view of Healthcare consumers through personal and health-tracking & monitoring

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Channel Partner

A complete dealer/partner life cycle management application for High-tech and Auto Industry

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Infosys Code Coverage Manager

Code Cover Managers helps managing the code coverage of Salesforce implementations

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Infosys Sandbox Manager

Manage all the sandboxes in one place and keep them updated with production releases

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Infosys Loan Calculators

Platform provides comprehensive capability to analyze and compare various loan calculations

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Customer Advocacy

Digital and social media marketing on Sales & Marketing Cloud for Retail Industry

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Success Stories

Infosys empowers businesses to create their next wave of strategic growth with Salesforce at the core. Our clients know they can count on our Salesforce products know-how, the expertise of our 2000+ Salesforce-certified consultants and Design Thinkers, our deep understanding of business verticals, cloud ecosystems and the innovations that our IP can drive for them. That’s why, our customers have rated us high for the ‘Customer Satisfaction’ index on the Salesforce AppExchange.

Infosys develops robust engagement solution on Salesforce for the Marvell Technology Group

In this video, Prasanth Pala, Global Senior Director, MIS Systems, Marvell Technology explains why they chose to work with Infosys and how they benefited from the partnership.

Dupont realizes business value; gets closer to customers

Steve Drabble, CIO – EMEA and Jean-Luc Ramboz, Sales & Marketing IT Manager – EMEA, DuPont discuss how Infosys enabled them to get closer to customers.

Best stories of Infosys Salesforce implementation

Know more about our work and how we deliver value to our customers.

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Partners

Our Salesforce Cloud Ecosystem is powered by the best

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