APS was undergoing one of the largest business transformations by implementing a new customer information system. The key challenges were to stay on schedule and within the budget. To deal with these challenges, Infosys and APS jointly developed a parallel sustainability program to independently and automatically test a new product release without impacting the current product. The Zero Distance initiative helped them to solve complex programs within the stipulated time and budget, provide better results, and generate high business output. As a result, APS has saved millions, accelerated speed to market, and achieved better results for their business and end-customer.
According to Christine Gonzales, Program Management Office Lead- CiNERGY, Arizona Public Service,
"Beyond the millions of dollars that we're going to be saving here at APS, the benefit is truly with our end customers in having a system that's going to be flexible and nimble and meet all of their needs. Through our partnership with Infosys and with this Zero Distance Initiative we were able to solve complex problems that the utility’s been facing for some time."