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Digital Assurance

Overview

While the world has been moving towards a digital future, COVID19 has brought about a greater urgency to it than ever before. Workspaces, customer and partner interactions have moved online and will increasingly remain so in the future, changing the dynamic of our lives and businesses.

As digital transformations pick up pace, Quality Assurance needs to balance multiple conflicting priorities. On one hand, is a need to support a rapidly changing technology landscape and on the other is the need for greater speed to market, all this while ensuring a seamless omnichannel experience for the users.

Infosys Digital Assurance provides a holistic validation approach that ensures the success of your digital transformation at a rapid pace. Customer experience validation across both traditional channels as well as newer ones like Extended reality and Conversational interfaces helps ensure a great experience for your customers across the entire user journey and at critical micro-moments.

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Infosys Digital Assurance solution helps enterprises address the multifaceted needs of digital testing by conducting comprehensive testing across the value chain and the entire ecosystem. Our proprietary solution draws on our vast experience in this domain and leverages our value-adding elements such as reusable test assets, AI-based in-house suite of testing tools and accelerators.

Infosys Digital Assurance Solution helps clients:

  • Engage their end customer by providing seamless customer experience across channels and features
  • Integrate business processes across diverse technologies
  • Accelerate IT life cycle for faster time to market
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Challenges & Solutions

Infosys Digital Assurance solution elevates customer experience through a comprehensive validation of parameters like usability, accessibility, security, performance and social engagement. It also draws real user sentiments from social forums to optimize QA strategy thereby providing seamless interactions

Integrated business assurance and analytics driven approach ensures zero downtime and minimal operations risk. Our assurance strategy covers the entire gamut of technologies from legacy to IoT, Blockchain, AI and extended reality.

Engineering-led QA and life cycle automation ensures agility in the Agile/DevOps scenario. AI/ML based QA solutions help to improve efficiencies and bring predictability to testing which results in a faster go-to-market.