beaccessiblefor millions ofaspirations
Client: UCAS (Universities and Colleges Admissions Service)downtime will no longer stand in the way of a dream
When the future of the United Kingdom begins at your portal, downtime is not an option.
That's why the Universities and Colleges Admissions Service (UCAS) turned to Infosys – to ensure that students could count on their portal when it mattered. We responded by automating the most critical processes in their infrastructure management, building the reliability to handle frenzied traffic peaks – from result day to application deadline.
numbers, yes. but hopes and ambitions too.
650,000
students
apply every year for higher education, in the UK
425+
universities
across the UK are associated with UCAS
900,000
unique logins
are registered on the UCAS portal in just an hour on confirmation and clearance day
All information updated as on June 20th, 2016
the journeyfrom fragility to stability
"We really needed an experienced IT partner to come and help us to stabilize our systems, improve our service, and make sure that our customers have an enjoyable and fulfilling experience every time they interacted with our services."
Mary Curnock Cook, Chief Executive, UCAS
aspiration,powered byautomation
In addition to modernizing the UCAS infrastructure, we put in a capacity management strategy to manage peak hour traffic. The underlying processes were fully automated with the Infosys Automation Platform (IAP) – an artificial intelligence system that can predict and fix impending crashes and stresses on infrastructure load.
28critical
applications
that linked to system performance were rationalized with a software architecture blueprint
10,000
incidents
were analyzed to identify three major repetitive and predictable patterns that could be managed through automation
900%
reduction
in system outages over a period of 8 months, making the UCAS portal more reliable than ever
91%
CSAT
UCAS customer satisfaction improved to 91% in the last 1 year
All information updated as on June 20th, 2016
because higher education demands a higher standard
With automation powering a glitch-free portal experience, we're keeping UCAS at zero distance to their users, and keeping students at zero distance from their dreams.
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