With an international presence in 22 countries, Telstra is shaping a brilliant connected future for everyone – businesses, governments, communities and individuals. In Australia alone, they provide 17.2 million mobile services, 7.0 million fixed voice services and 3.4 million retail fixed broadband services.
As Telstra transforms to lead in the digital era, their success is tied to their technology backbone, which must scale to meet growing demands and enable rapid reinvention. The call to action for their technology agenda is loud and clear. They must renew the core by simplifying legacy systems and driving down operational cost. At the same time, they must create innovative new solutions faster by adopting agile development and DevOps techniques, augmented by artificial intelligence, machine learning, and automation.
From software-define networking to network function virtualization, from machine-to-machine communications to the Internet of Things, Telstra’s effectiveness in a digital world is tied to modernizing its systems.
The focus is on going beyond commoditized services to being a digital lifestyle partner for consumers – enabling this requires the right technology infrastructure and disruptive solutions.
In addition to empowering consumers with cross-channel, self-care solutions to personalize their own service offerings, Telstra must also address growing expectations for real-time operational turnarounds.
For Telstra, to innovate is to ‘make the complex simple’ and ensure that customers can always count on Telstra when they need it the most. This requires rapid imagination and accelerated execution, which Infosys makes possible for Telstra.
“We have a need, we can define what we want, Infosys will react very quickly, come up to speed, and drive through for a result for us.”
- Brett Turner, IT Operations Director, Telstra
CREATING A ‘JOINT INTEGRATED ENTERPRISE’ FOR UNIFIED EXPERIENCES
“The value we have been able to create in our global delivery model is nothing short of sensational.”
- Nick Crowe,
Director IP Delivery,Global Services, Telstra
SHAPING A SINGULAR GLOBAL OPERATIONAL MODEL
“We chose Infosys because of their transformational capability to drive innovation into the customer arena.”
- Sundi Balu,
BUILDING SAFER COMMUNITIES WITH AN EMERGENCY ALERT SYSTEM
"It's not every day you do an IT project that has a real potential for saving lives.”
- Sam McManus,
GM OSS Support Centre,Telstra
Infosys is committed to working alongside Telstra and building an intelligent network, one that responds to the unique preferences, aspirations and needs of individuals and organizations. By being at zero distance to the digital customer and placing her at the centre of the network, we see the potential to deliver experiences that inspire trust, empower everyone, and create a sense of wonder.
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