BE MORE DYNAMIC TO WIN IN THE DIGITAL ECONOMY

To reduce the kilometers driven, deliver more parcels per hour, and provide a great experience, Canada Post leveraged Zero Distance and Design Thinking. This enabled them to power their journey on digital transformation, and build dynamic routes to manage their expanded delivery business, and meet customers' expectations.

FROM DISRUPTED TO DISRUPTOR

Canada Post is an organization as old as the nation it serves, and among the most trusted brands in Canada. While the trust has been hard earned, Canada Post must now work harder than ever.

In an age of declining lettermail, revenues trend toward parcels. And with growing parcel volumes come new realities, such as the need to deliver on weekends to allow capacity to keep up with demand. For such deliveries, old static routes based on lettermail will not work efficiently. New solutions are required for Canada Post to maintain its competitive edge against large logistics enterprises. Canada Post is ready for transformation, boldly leaping into the digital era by partnering with Infosys Public Services (Infosys) for dynamic route optimization.

Postbox stand Pointer Pointer Pointer

YOU’VE GOT SCALE!

16+

MILLION ADDRESSES

are served by Canada Post, with 8.4 billion items delivered in 2016

13,000

VEHICLES

are part of the fleet across Canada's provinces, making route optimization a priority

9%

INCREASE

in parcels and a 7.8% decline in traditional letter mails–outline shifting business dynamics

Source: Canada Post Corporation 2016 Annual Report

EN ROUTE TO ZERO DISTANCE

To reimagine legacy operations at Canada Post, Infosys put its 'Zero Distance' approach to work, placing usability at the heart of a dynamic route-optimization solution. The result? We hit upon the right solution fast, and brought it to life faster – in just three months, enabling Canada Post to pilot during the Christmas peak period.

HOW IT WORKS

Information Assimilation

INFORMATIONASSIMILATION

Parcel identifiers and delivery addresses are pulled from automated sortation equipment

Maps Integration

MAPSINTEGRATION

Delivery addresses are validated for accuracy and geo-coded on a map

Route Creation

ROUTECREATION

The desired number of delivery routes are optimally created automatically with stops sequenced for lowest cost per mile

Dynamic Routing

DYNAMIC ROUTING

Routes with street-level directions are delivered to in-vehicle devices with updates allowable in real-time

Performance Tracking

PERFORMANCE TRACKING

Live dashboards track various performance indicators and deviation reports to strengthen analysis and decision-making

TESTED IN THE TRENCHES: THAT’S DESIGN THINKING IN ACTION

There's a difference between prescribing and knowing. And to us, there was only one way to really know if the solution worked – hitting the road. Executives from Infosys and Canada Post, along with delivery personnel, made test runs delivering parcels using the routes defined by the solution – learning from a real-world environment. Watch the collaboration story unfold with Canada Post's Sylvie Charbonneau – National Director, Route Optimization, and Drew McCutcheon, Director of Innovation Services.

AN ORGANIZATION THAT’S RENEWED. AND NEW AGAIN.

Reducing kilometers driven, delivering more parcels per hour, and providing a good experience to employees – these are some of the immediate results for Canada Post. Most importantly, Canada Post is showing the world how public sector organizations can do more than just keep pace with change – they can lead the way.

Contact us

Please get in touch with us to know more about our services

By providing your contact information, you will be opted in to receive Infosys Communications. If you would like to unsubscribe or update your preferences, please click here.

See more stories Arrow