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AI – Real-World Applications and Disruptive Potential for Your Industry

Discover how AI is evolving from pilot projects to enterprise-scale transformation.

Article

How agentic AI in telecom can boost efficiency in operations

Agentic AI is revolutionizing the telecom industry by enabling autonomous network management, hyperpersonalized customer experiences, and significant operational cost reductions.

Video

Ahead in the Cloud: Insights from Comerica & Infosys

Discover how Comerica and Infosys are tackling cloud infrastructure challenges in banking.

Article

Beyond augmentation: Agentic AI for software development

AI is progressively used in software development. But simple augmentation doesn’t achieve the full benefit of generative AI-based technology. For this, agentic AI must be used.

Article

AI as new UI: Driving agentic process automation at enterprise scale

AI as UI, powered by Agentic Process Automation (APA), is revolutionizing business interactions by enabling natural, conversational commands allowing AI to understand intent, make decisions, and fully automate end-to-end processes.

Article

AI for resilient supply chains in times of uncertainty

While AI can’t fully eliminate tariff-related risks, it can significantly help businesses build resilient, adaptive, and intelligent supply chain operations.

Article

The strategic advantage: CPGs outsourcing e-commerce technology and operations

This enables CPG companies to cut costs, boost efficiency, and enhance customer satisfaction, brand value, and profitability.

Article

How AI agents will unlock value in CRM systems

AI agents applied to sales and marketing platforms will deliver enhanced value and address persistent problems in enterprise customer relationship management systems.

Video

Agentic AI in Enterprise – An Interview on Strategic Use Cases and Adoption

Explore how agentic AI is transforming the way enterprises operate, decide, and grow.

Video

Interview with Sophia the Robot: AI, Creativity & the Future

Explore how emerging technologies—AI, robotics, virtual reality—are reshaping storytelling, policy, and the human experience.

Article

A new approach to safe agentic AI

Agentic AI systems are increasingly woven into critical business processes, requiring reliability, security, and high performance to maintain user trust and operational efficiency. Here we introduce a four-level framework to govern agentic AI systems at scale.

Article

The growth of AI: From university labs to real-world business impact

Dr. James Fergusson, University of Cambridge, shares the work done in the Infosys Cambridge AI Centre on transforming scientific research, and how this collaboration can impact business.

Article

Mix, match, delight: How retailers can wow customers with composable commerce

Composable commerce gives retailers the agility they need now while creating the foundation for future innovation.

Article

Hyperscalers: The star ingredient in quick service restaurant operations

Tapping into the power of hyperscalers can help QSRs sharpen their order management game — boosting visibility, streamlining operations, and slicing costs along the way.

Podcast

AI in Waste Management: Turning Trash into Data

In this episode of the Infosys Knowledge Institute podcast, Chad Watt talks with Rebecca McMorris, Senior Director for Strategy, Planning, and Data Services at WM, North America's leading environmental services provider. They explore how WM is advancing AI-powered waste management to improve operational efficiency, reduce environmental impact, and boost the bottom line. From smart bins and AI waste management systems to recycling rate improvements and intelligent collection and disposal strategies, the conversation highlights how data, AI, and generative AI are driving innovation. Discover how WM is using cutting-edge technology to lead the way in waste reduction and reshape the future of sustainable waste services.

Article

Data: A core requirement for successful AI

Lack of readiness is a key problem for businesses building AI products and services, and they must lay the groundwork here to achieve value.

Article

How to build trust in AI

A much wider range of stakeholders from communities and different age groups must be included in discussions about artificial intelligence.

Video

Kardex's SAP Transformation: Unifying Global Operations by Enterprise-Wide Integration

CIO of Kardex Group, shares insights on automating processes and integrating systems using SAP RISE. Learn how Infosys' expertise drives success.

Video

AI in Waste Management: Turning waste into Data

Discover how WM is using cutting-edge technology to lead the way in waste reduction and reshape the future of sustainable waste services.

Video

Customer Engagement Platform: AI, Data, and SAP Emarsys for CMOs

Explore how SAP’s omnichannel customer engagement platform is transforming the future of marketing.

Report

Life Sciences Journal

Explore the seven trends intersecting digital technologies and life sciences that will enable leaders to harness rapid change and deliver breakthroughs for life.

Podcast

Customer Engagement Platform: AI, Data, and SAP Emarsys for CMOs

In this episode of the Infosys Knowledge Institute Podcast, Chad Watt speaks with Joanna Milliken, CEO of SAP Emarsys, about how SAP’s omnichannel customer engagement platform is transforming the future of marketing. Joanna shares insights from her career at the intersection of marketing and technology, illustrating how SAP Emarsys empowers marketers through advanced marketing automation and real-time personalization. The conversation delves into how the platform connects customer data platforms and back-office systems to deliver unified, impactful experiences. Joanna also explores the role of generative and agentic AI in scaling smarter campaigns, touches on the ethical implications of AI, and highlights innovations in customer engagement platforms. With actionable insights for today’s CMOs, this episode is a must-listen for leaders aiming to drive growth with SAP technologies.

Report

Infosys Bank Tech Index: Volume 5

The fifth edition gathers quantitative data from 400 largest banks by total assets in Asia Pacific, Europe, Latin America, the Middle East and Africa, North America and the UK. Our survey, exclusive to banks with assets surpassing $10 billion, represents 98% of this asset pool.

Article

Best practices for building next generation payments infrastructure

Modernization is essential for banks that want to attract and retain customers who demand personalized experiences. However, modernization is challenging and expensive, demanding high-stakes strategic decisions.

Article

How AI is elevating marketing in financial services

Marketers in the financial services sector are finding new, innovative ways for AI to enhance customer experience, acquisition, and retention.

Article

Accelerating hybrid cloud with generative AI

A strategic and coherent hybrid cloud environment can deliver competitive advantages to an enterprise.

Article

Cloud-agnostic operating model for multicloud resilience

For organizations that are multicloud by default, a cloud-agnostic approach will provide tools to take control of the complexity of a nonstrategic multicloud deployment.

Report

Tech Navigator: Agentic Enterprise AI Playbook

Explore the revolution of agentic AI, where autonomous systems adapt and act with minimal intervention, reshaping industries and unlocking new levels of innovation.

Report

Retail Industry Outlook 2025

Strategic takeovers, brand consolidations, and acquisitions of distressed businesses signal an era of industry transformation.

Article

How asset tokenization unlocks liquidity in capital market

Asset tokenization unlocks liquidity for illiquid capital market assets. Tokenization is created and managed through blockchain technology.

Article

How Al transforms underwriting in security issuance operations

The financial securities issuance process is cumbersome and time-consuming. With the help of artificial intelligence (AI)-powered platforms that leverage a mix of traditional and generative AI, the process can be eased.

Article

From delays to precision: How AI is optimizing last-mile deliveries

Artificial intelligence (AI) helps logistics companies in demand forecasting, fleet scaling, dynamically adapting to real-time factors, creating personalized delivery experiences, and reducing costs related to speedy last-mile deliveries.

Article

End-to-end visibility to streamline automobile production

As cars become increasingly software-defined, end-to-end visibility for hardware and software will play a critical role to streamline new product launches and their ongoing production.

Report

Infosys Global Insurance Journal

Explore how emerging technology can help insurers navigate emerging risks in a rapidly change world.

Article

Industry 4.0 for the process industry

Process manufacturing is asset-intensive, with Industry 4.0 playing an important role to improve profitability through preventive maintenance and autonomous decisions.

Article

Enterprise AI for an A2A ecosystem

Prof. Mohanbir Sawhney shared deep insights into the application of enterprise AI across organizations, more specifically for the marketing function.

Video

The Infosys Knowledge Institute: Insights that Drive Impact

Jeff Kavanaugh explores how the Infosys Knowledge Institute turns research into actionable insights to drive business performance.

Report

Semiconductor Industry Outlook 2025

In 2025, the semiconductor industry anticipates continued growth, fueled by advancements in AI, 5G, and automotive technologies, while navigating challenges in supply chains and geopolitical tensions.

Article

Democratizing alternative investments: Unlocking opportunities for retail investors

Retail investors are increasingly drawn to alternative investments for diversification, but hurdles like valuation, liquidity, and regulation slow adoption. Education, strategic allocation, and tech solutions can help unlock broader participation.

Event

Consumer Spotlight: CPG in 2025 - Trends, Tech Innovations, and Growth Strategies

Samad Masood moderates a discussion with Infosys experts on the future of the global CPG sector, covering growth opportunities, technology trends, and the impact of AI on brand value and supply chain efficiency.

Article

DeepSeek-R1: A Toyota moment

DeepSeek-R1, a large language model (LLM) introduced in January 2025, changed the conversation around artificial intelligence (AI) development and deployment, thanks to how it seems to achieve high performance at much lower cost than Google’s or OpenAI’s alternatives. But what does this mean for large enterprises?

Video

What's Next in Telecom with iD Mobile's Rohit Vedi

Rohit Vedi and Anand Ramakrishnan discuss iD Mobile’s growth, telecom challenges, and the role of AI, 5G, and strategic partnerships.

Podcast

AI and the Future of Learning with Padma Bhamidipati

From AI-driven learning platforms to personalized education experiences, AI is revolutionizing how individuals and enterprises approach skill development. In this episode of the AI Interrogator, host Kate Bevan is joined by Infosys’ Padma Bhamidipati to explore the evolving role of generative AI in education and training. Together, they dive into how AI is shaping the future of learning, from hyper-personalization to immersive experiences, while also addressing the critical balance between human interaction and AI-driven insights in education.

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How generative AI accelerates application modernization

Many organizations want to reap the benefits of generative AI but are held back by an outdated IT landscape. Fortunately, generative AI can also be used to speed up application modernization.

Article

An AI playbook for retail marketers

The future of retail marketing is AI-powered, but only the smartly integrated will thrive.