Featured Case Study
Cummins Power Generation decided to replace its existing MRP system with Oracle EBS R12 to improve its supply chain planning and processes. Infosys helped Cummins in stabilizing its existing systems, reorienting business processes, and implementing Advanced Supply Chain Planning and Global Order Promising modules from Oracle. By achieving its initial goals of improving scheduling and planning, overall the project has made a positive impact on organizational performance and productivity.
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Cummins Power Generation, a worldwide provider of electrical generators and power generation systems, deployed Oracle Warehouse Management, to improve...
its operational efficiency and productivity. The company engaged Infosys to implement an end-to-end warehouse management system, providing process improvements based on a package implementation approach and industry best practices. The company selected Infosys as the implementation partner to help analyze, design, and implement the Oracle solution to meet its business objectives. Working with Cummins’ seven-person team and dedicated business users, Infosys completed the implementation in just a span of 13 months. Also, the project was executed on budget for the company's largest power generation plant in Fridley, Minnesota.
Published with permission of Oracle Corporation
Ricoh Americas Corporation (Ricoh), a subsidiary of Ricoh Company Ltd., was using paper-based processes to track and manage orders and inventory in its distribution and configuration centers. These paper-based...
processes affected Ricoh’s quality and delivery, and posed a complex data compatibility issue. Ricoh partnered with Infosys to implement Oracle Transportation Management solution that provided freight reconciliation, load optimization, and route optimization. Infosys also assisted Ricoh with warehouse customization and implementation of reversed logistics customer solution, along with rolling the solution out to 13 distribution and configuration centers. This Oracle solution has helped Ricoh cut the order picking time by 25%, reduce receiving time from eight hours to three, and decrease its number of freight carriers from 60 to approximately 15.
Published with the permission of Oracle Corporation
Delhaize America is a subsidiary of Brussels-based Delhaize group. It is a leading grocery retailer operating in multiple countries under different banners across North America, Europe and Asia. In a highly...
competitive retail industry and an evolving market scene, Delhaize has kept pace and expanded across North America through a number of acquisitions. This resulted in impeded visibility across the various processes within the organization such as HR and payroll.
Delhaize America worked with Oracle partner Infosys to consolidate its HR processes on Oracle’s PeopleSoft 9.1 human resources applications. This helped Delhaize America integrate its HR, payroll and benefits processes for all divisions onto one platform resulting in improved efficiency and reduced operational costs.
Published with permission of Oracle Corporation
Cummins partnered with Infosys for creating a demand-driven ‘design anywhere, make anywhere, sell anywhere’ ecosystem.
The UK and Netherlands based publishing giant, Reed Elsevier, needed to have greater control over its HR related data that serves 35,000 employees in 15 countries. The firm grew through mergers and...
acquisitions, and needed a human capital management (HCM) system and strategy that facilitated the addition of various inherited HR systems into its IT footprint. Reed Elsevier faced data security challenges because of stringent international data protection and privacy regulations. Infosys, an Oracle Diamond Partner, was chosen to implement Oracle’s PeopleSoft Enterprise HCM application as the foundation for its new PeopleHUB global HCM initiative. With Global Template Process, Infosys harmonized 30 key business processes across eight modules and provided Reed Elsevier with add-on tools and solutions that resulted in cost savings and reduced customizations.
Published with permission of Profit Magazine and Oracle Corporation
Cummins, a global power leader, operates in 190 countries through a network of over 500 company-owned and independent distributor locations and 5,200 dealer locations. Cummins Business Services (CBS)...
supports employees and other business units through different service lines, including accounting services, human resources services and customer care. CBS partnered with Infosys and launched the Customer Care program to improve customer experience across multiple contact channels such as voice emails and fax. Infosys developed an Oracle Siebel Solution for customer support groups, incorporating Computer Telephony Integration, Service Requests and Activity Management, Oracle Siebel Order Management, and multiple integrations with legacy order fulfillment systems using Fusion Middleware. After the implementation of Customer Care program, a customer satisfaction survey showed an increase in score from 66% in 2008 to 88% in 2010.
MoneyGram International (MGI) is a US based payment services provider that operates out of more than 200,000 locations in 190 countries, posting revenues worth $1.3 billion. Owing to multiple acquisitions and takeovers, MoneyGram was...
saddled with non-synchronous processes and applications in a disparate and complex IT environment. This led to high costs on training and maintenance apart from needing a large headcount to manage the applications. Infosys implemented the Oracle EBS R12 upgrade for general ledger, payables and cash management function areas in a time-bound manner. It upgraded MGI’s existing system and leveraged functionalities in the newer version while extending the solution to 14 additional countries simultaneously. The solution accelerated the firm’s monthly financial close by two days while giving the company granular and actionable knowledge of gains and losses across business units, resulting in annual savings of millions of dollars.
United Technologies Corporation Fire and Security (UTCFS) is a global leader in providing electronic security and fire safety products and solutions. The company’s China operations sought to develop new services...
quickly, at reduced cost and with minimal effort from the IT organization. Infosys implemented JD Edwards, which enabled automation of several business processes. This resulted in integration of China operations with other Asian businesses using JD Edwards, and helped build best practices into processes.
Abu Dhabi Commercial Bank (ADCB), the third largest bank of UAE, decided to implement an integrated customer relationship management (CRM) solution to streamline its operations, enhance efficiency and offer customers...
a rich and consistent cross channel experience. Infosys designed and built the solution by harnessing its Global Delivery Model (GDM), employing its hybrid delivery approach of both on-site and offshore teams. Leveraging its innovative InTrak methodology, Infosys implemented the enterprise-wide Oracle Siebel CRM Solution that addressed all the pain points and provided an enriching experience for both the end customers and the ADCB staff. The CRM solution simplified ADCB’s interaction traceability with its customers, increased its ROI, empowered users, and increased customer satisfaction and retention. It streamlined processes for 100+ service request types across asset-and liability-based products.
A leading Australian telecommunications and information services company commenced a strategic retail IT transformation initiative to upgrade and modernize the technology aspects of its retail outlet...
point of sale (POS) operations. The scope of this transformation was 140 outlets across Australia in multiple time zones. The telecom player’s existing retail system was a legacy system that used outdated architecture, which did not allow any enhancements. The new business system had to accommodate existing core functionalities available in the legacy POS system and seamlessly integrate with existing business systems. Infosys was the lead provider for the program with more than 13 vendors working in a 20-month time frame. The solution was successfully deployed in a staggered rollout and is now being used for all POS, inventory, repairs and returns across all outlets in Australia. The Infosys solution comprises of a number of integrated best-of-breed Oracle products, combined with the reuse of existing strategic platforms. The solution resulted in productivity gain, revenue increase, reduction in operational expenses, and improved customer experience.
US-based Weatherford, one of the largest providers of oilfield services, required a seamless HR platform to cater to its growing and heterogeneous workforce. Infosys recommended PeopleSoft HRMS version 8.9 as the best-fit package to implement...
the solution. It successfully aided the migration of legacy data to a new platform and integrated legacy systems with third-party systems. The Infosys solution helped Weatherford consolidate its complex HR processes across multi-country operations. Designed to support future growth, the system helped increase return on investments (ROI) of over US$3 million and reduce costs. The solution harmonized Weatherford’s HR processes globally with regional sub-processes to meet legal compliance laws.
Outotec Oyj, a leading provider of process solutions and technologies for mining and metallurgical industries, wanted to synergize the functioning of its business units. The company operated through multiple and independent business units, covering the entire...
production chain of processing minerals to metals. Infosys partnered with Outotec and implemented a robust CRM sales system that helped the company achieve process harmonization and serve customers better. Our solution gave the momentum to realize the vision of “One Outotec” that provided the right solutions at the right time and cost.
Cummins Power Generation Business Unit (PGBU) required an order management system that would allow its global customers to receive the right product at the right time, and at the right price. Cummins Power Generation’s...
Frontier program introduced Sales Order Layer and Reporting (SOLAR), which connected with customers directly on a daily basis. Cummins partnered with Infosys to migrate the existing legacy solution for order fulfillment to a robust Oracle E-Business Suite Release 12 (R12) solution.
Infosys Global CRM solution enabled enterprise-wide business automation at a leading global certification body – DNV Business Assurance. It was the first business transformation project platform...
on a global scale. Our Global Delivery Model (GDM) brought together a pool of professionals with diverse skills to implement the solution. Realizing the efficacy of the solution, many of our clients in the Nordic region have embraced it.
A premier hotel company wanted to address complex business requirements in Oracle Financials and Hyperion package at its Financial Shared Service Centers. Infosys ensured 24/7 support of applications...
by leveraging the Global Delivery Model and enabled efficient knowledge management leading to higher productivity.
A manufacturer of filtration products and exhaust systems for heavy-duty diesel powered equipment wanted 24/7 support for the WMS package at its distribution centers. Infosys used the Shared Services...
model from its Enterprise Global Support Center to reduce maintenance costs by 30%.
The various affiliates of a leading automobile manufacturer ran disparate HR, benefits and payroll systems in different languages and in multiple currencies. This led to process and application...
redundancies and operational complexity. The client partnered with Infosys on its global initiative of process standardization and integration. Infosys delivered a consolidated human capital management system that enabled the client to align HR with strategic business goals.
One of the largest telecommunication service providers in APAC had three disparate IT programs for sales, marketing and customer care, which negatively impacted commercial...
contact with vendors and resulted in inadequate operational metrics and system performance. Infosys consolidated five different Siebel CRM applications in different business units into an integrated, upgraded system and new initiatives were incorporated in sales and marketing – ICM, bid / contract management, and marketing and analytics.
A transportation services giant and market leader of the international air express industry operated at a country-level without global processes or an IT roadmap. Rapid growth and restructuring...
led to disconnected customer-facing processes and information residing in disparate systems.
Infosys helped the client consolidate its global sales and marketing processes, and developed an IT roadmap to deliver best-in-class SFA for the global sales application. The CRM initiative helped the client create customer segmentation and also gain approximately 1% increase on a revenue base of EUR45 billion.
One of the largest banks in the US acquired a large US bank and needed to seamlessly integrate the two customer service organizations. The client partnered with...
Infosys to ensure operational efficiency and high customer satisfaction at all customer touch points. Infosys was involved right from the definition of business requirements to the deployment of the application and production support to around 500 users across the US. The solution has led to increased scalability and improved productivity by 23% and customer satisfaction by over 5%.
A large Fortune 500 company has a large volume of quotes and orders and uses variable quote management processes across geographies and customers....
Infosys was involved in the global requirements study for quoting, contracting, pricing and global inventory visibility. Infosys also provided assessment of quote-to-order process and core vs. non-core activities in quote and order management, field and inside sales force management, and supplier management.
A leading process management and network solution provider wanted to establish unified business processes as one of the group companies of the client had grown through acquisition ...
of independently run businesses while another group company was formed through merger of three large corporate entities. The client partnered with Infosys to address business challenges from its decentralized and diverse IT landscape. Infosys solution, based on Oracle E-Business Suite R11.5.9/11.5.10 enabled the client to achieve business process standardization.
A leading provider of healthcare, dental, and group life insurance faced complex financial and regulatory challenges and needed to control costs, while improving...
quality. It partnered with Infosys to upgrade the Integrated Financial System from Oracle 11.0.3 to Oracle 11.5.10. Infosys solution led to reduction in maintenance effort requirement by 60%.
The client is in the midst of a multi-year strategic IT initiative to replace existing legacy applications primarily in the merchandising and order management areas. The program seeks to provide...
an integrated view of the company across multiple brands and multiple channels of operation.
Infosys partnered with the client to provide program management, development and Quality Assurance (QA) testing for the merchandizing and order management areas. Retek merchandizing, sales audit and allocation modules have been rolled out for two brands and we are working with the client for rolling these functionalities to the other three brands.
Subsidiaries of Toshiba Europe GmbH were running their own ‘island applications’ based on disparate AS/400-based systems. They were facing problems of inventory...
consolidation, planning and information transfer across their European subsidiaries, resulting in loss of quality time and of information exchange. It was imperative to have a standard framework which would enable seamless flow of information for all its subsidiaries within Europe. Toshiba Europe GmbH chose Infosys as their implementation and support partner to address these challenges.
Herbalife is one of the largest premier health and well-being companies headquartered in Southern California, US. Herbalife periodically had new-product releases and required ...
an efficient tool to predict demand for new products. It also wanted to provide a single platform for supply chain planning across product categories, enable system-driven accounting globally and migrate to cost-effective Linux Operating System from existing HP UNIX platform. Herbalife partnered with Infosys for implementing Oracle Applications R11.5.9 and streamline its manufacturing, distribution, procurement, and financial accounting processes.