Ricoh Americas Corporation (Ricoh), a subsidiary of Ricoh Company Ltd., was using paper-based processes to track and manage orders and inventory in its distribution and configuration centers. These paper-based...
processes affected Ricoh’s quality and delivery, and posed a complex data compatibility issue. Ricoh partnered with Infosys to implement Oracle Transportation Management solution that provided freight reconciliation, load optimization, and route optimization. Infosys also assisted Ricoh with warehouse customization and implementation of reversed logistics customer solution, along with rolling the solution out to 13 distribution and configuration centers. This Oracle solution has helped Ricoh cut the order picking time by 25%, reduce receiving time from eight hours to three, and decrease its number of freight carriers from 60 to approximately 15.
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