Infosys - Unified Communications and Collaboration Services

Overview

In today’s business world, we are moving away from old-fashioned communication methods and embracing smart, cloud-based platforms. With so many people working on the go, there is a growing need for efficient messaging, call sharing, video, and meeting tools. At Infosys, we are revolutionizing Unified Communication and Collaboration services. We understand how clients use technology, streamline processes, and use data to make smart choices. Our goal is to break free from the usual, and empower businesses to succeed in the ever-changing UCC landscape. With our cutting-edge UCaaS platform, including AI assistants and immersive experiences, we are taking collaboration to new heights, boosting productivity for top client teams worldwide.

Our Offerings

Product Engineering

Product Management
New Product Development
Product Validation & Certification
Product Sustenance & Support
End to End Product R&D ownership
CPaaS Platform Development

Advisory & Consulting

Market Analysis
UC Strategy Definition
Product & Platform evaluation
Business Case creation
UC Architecture & design

Transformation & Migration

Digital Workplace Transformation
Brownfield & Greenfield deployment
Cloud Migration Service
Enhanced digital experience with GenAI & immersive holographic solution

As a Service

Conference Room as a service
SBC as a service
Enhance through CPaaS integration

Managed Services

All-in-one UCaaS: Unleash Seamless Communication on flexible subscription
Managed Operations

End-to-end design, deployment and professional services across UC&C platforms

talk to our experts

Our Differentiators

Experience our committed difference with ready to use industry-focused UC accelerators that help customers drive predictive analysis to intelligent automation backed by our partner ecosystem.
We ensure adaptative scalability with our customer centric agile workforce and UC domain experience from development to product launch. We provide our customers with enhanced ROI and a future proof roadmap.
The 360-degree partnership with industry leading OEM vendors like Microsoft, Ribbon, and Cisco and a joint R&D program for product validation and general availability at the core benefit our customers with early bug identification, right investment fast deployment and better issue triaging.

Ecosystem of our Strategic Partners

Our partner ecosystem elevates the business experience by synergizing diverse strengths, ensuring tailored solutions and sustained satisfaction.
Infosys envisions a Unified Experience Ecosystem. We seamlessly integrate communication, collaboration, and productivity tools, eliminating silos and fostering a cohesive digital workplace that encourages innovation and teamwork.

Click here to learn more – Partnership Ecosystem, Analyst Recognition and Success Stories

Insights

Seamless end-to-end product ownership and delivery through outsourcing

Outsourcing is a suitable option for telecom OEMs to save time, effort, and costs related to end-to-end product management when they pick a trusted vendor

Cloud-Based Innovative Collaboration

A true transformation is required to empower employees and realize the benefits of cloud-native working.

Digital Workplace Services – Transforming towards a Human-centric approach

Gartner forecasts the digital workplace of 2027 to be largely inclined to human centricity. Firms now digitize their hybrid workplaces, redesign physical workspaces, and prioritize organization wellbeing

Engineering the Metaverse for Maximum Digital Impact

Demystify the underlying technologies that are core for realizing metaverse and its expected advancements.

DWS in Spotlight with Engineering

The Future of Work is going to be flexible and enterprises need to reimagine ways to address communication and collaboration needs to drive this flexibility.

Challenges & Solutions

Rapidly evolving deployment models for Unified Communications

Unified Communications and Collaboration services enable faster scalability and provide a well-defined roadmap to re-architect existing infrastructure, applications, legacy voice network and help accelerate the implementation of Cloud UC&C solution, based on the client’s business requirements.

Challenges in managing the Unified Communications Infrastructure

Unified Communications and Collaboration services addresses multiple pain points of PSTN and meetings by providing business solutions such as transformation of Voice Infrastructure, Intelligent & Least Cost Routing, enhancement of VoIP call-backs for UC&C application & VoIP desk phones by deploying cloud solutions such as WebEx Audio.

High productivity loss due to lack of cognitive collaboration

AI-powered cloud collaboration solutions developed by Infosys can be integrated with multiple data sources to provide context and insights into communication through digital assistance such as virtual assistants and real-time transcripts, thereby enhancing the meeting experience.

Multi-vendor ecosystem ensures best technology at an optimized cost, but are difficult to manage

Organizations are looking to have single vendor provide end-to-end managed service with a pay-per-use model. Infosys helps clients lower the TCO & foster innovation through E2E Managed Services model delivered through per-user-per-month pricing.