Digital Transformation for large telecommunications company in Europe
The client is a leading European telecommunications provider looking to provide next generation customer experience.
Client was facing competitive market pressures due to international expansions and multiple mergers and acquisitions. Client was attempting to improve end to end customer experience to differentiate its offerings in crowded market and increase customer retention, in particular:
Infosys its proven methodologies and SMART EA Framework to define and measure multiple digital strategy initiative. Using telecommunications specific business capability repositories and reference architecture, Infosys’ vendor neutral approach led to pragmatic and outcomes focused architectures. In addition, we focused on cost advantages using a value realization model to define and measure specific success parameters.
Some of our key deliverables:
Infosys successfully delivered a unified online consumer experience with self-care and ecommerce for the consumers across 12 countries resulting in improved sales up to ~23% and ~3 M Euros savings per annum. Infosys re-defined the supply and demand across channels to bring efficiencies in forecasting and inventory management, delivered ~€60M benefits by rolling out the global solution across 4 countries.
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