Champion your Enterprise’s
Service Transformation

Accelerate your HR, ITOM and CSM journey today !

Infosys is a Platinum sponsor at
ServiceNow’s Knowledge 18

Knowledge18 is ServiceNow's flagship event in the service management space. Almost every customer who is either consuming ServiceNow or planning to consume ServiceNow will attend this event. With over 18,000 attendees expected at this year's event from across the globe, this is a one-stop shop to network with thousands of service management professionals and thought leaders.

breakout sessions

hands-on labs

customer-led sessions

Infosys at Knowledge 18

Infosys is a ‘Platinum’ sponsor of ServiceNow’s Knowledge18 and we are at Booth 1200 in The Venetian, Las Vegas. Infosys theme for this year's event will be reflective of how we are championing an enterprise’s service transformation by ‒ 'Accelerating HR, ITOM and CSM journey for today’s Enterprises”

As ServiceNow’s ‘Gold Partner’ for Sales, we have established ourselves as a strong player in the space. We are also positioned in the ‘Winner’s Circle of HfS Blueprint for ServiceNow Service Providers 2018’ and are growing rapidly.

Our flagship solutions at Knowledge18

  1. Infosys Enterprise Service Management Café
  2. ‘Beyond IT’ Solution showcase – HR, CSM, Security Ops, IT Business Management etc.
  3. Industry vertical solutions – Restaurant-in-a box, Store Management, CSM for Telecom etc.
  4. AI – Chat Bots, Machine Learning Use Cases, NLP, etc.

Session details

We are hosting four sessions, of which two are customer breakout sessions and two are Infosys TheaterNow sessions.


Customer Breakout Session 1

Global Expansion & Market Onboarding at McDonald's using Service Café

Date: May 08
Time: 10:30 am PST

Speaker: Joel Eagle, McDonald’s Corporation, Senior Director, Technology & Architecture Services

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Join the session to learn how McDonald’s harnessed platform and product capabilities of ServiceNow to create measurable impact on business. Joel Eagle, Sr. Director, Technology & Architecture speaks about how Global Expansion and Market Onboarding was achieved.


Customer Breakout Session 2

The ‘Excite’ Journey – Transforming Customer Service

Date: May 10
Time: 10:30 am PST

Speaker: Katia Battheu, Director – Enterprise Operations at Proximus

Speaker: Dries Vercauteren, Head of Customer ICT Service Operations at Proximus


TheaterNow presentation 1

Gear up for your Enterprise’s Service Transformation with the Infosys Enterprise Service Management Café

Date: May 08
Time: 3:00 pm - 3:15 pm PST

Speaker: Himani Tewari and Ashish Sethi, Infosys

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Learn how the Infosys Enterprise Service Management Café can help transform an Enterprise’s Service Experience. The session will deep dive into key attributes of the Café such as the 40+ plug n play solutions, accelerators, use cases and client stories.


TheaterNow presentation 2

Are you thinking ‘Beyond IT’? Accelerate your HR, ITOM and CSM journey today

Date: May 09
Time: 3:00 pm - 3:15 pm PST

Speaker: Ajay Mishra and Elton Barretto, Infosys

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Enterprises are in need of a true ESM system that can help them address service management woes. In this session you will learn more about how Infosys transformed enterprise service management with a true ESM system that can accelerate an enterprise’s HR, ITOM and CSM journey.

Meet our ‘Experts’ at Knowledge18

Connect with our ‘experts’, and experience our market-leading solutions based on ServiceNow.

Anant Adya

Sr. Vice President – Cloud, Infrastructure & Security, Infosys

Anant has over 22 years of experience in the IT industry and is presently working as Sr. VP responsible for Infrastructure Sales in the Americas region. He has successfully led and converted large Infrastructure Services deals that included various aspects of transformation in the areas of Operations, Assets and Technology

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Arvind Raman

Global Head, IT Service Management

Arvind possesses diverse experience in design and implementation of large, IT service management and infrastructure transformation programs. A winner of International IT Service Management Leadership award, he is an expert in strategy definition and execution, practice management, talent management, thought leadership, and innovation. He has intellectual property (IP) rights for Green Information Technology framework, and is an official reviewer of the IT Infrastructure Library (ITIL) V3 and ITIL V3 2011 updates.

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Gaurav Dutt Uniyal

Industry Principal, North America Practice Lead, ITSM and ServiceNow

Gaurav has been a part of the IT infrastructure industry for over 15 years, and has spent more than seven years in leading largescale ServiceNow transformation programs for global organizations. Author of over ten industry publications, his area of expertise includes global ServiceNow deployments, ITOM, AI for ServiceNow, and implementing ServiceNow for non-IT functions.

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Ashish Sethi

Principal Consultant, IT Service Management

As the Principal Consultant for service experience transformation at Infosys, Ashish has 15 years of experience as an ITSM consultant with around 13 years in managing IT service management transformation programs. He primarily focuses on cross-functional services and leads ServiceNow implementations at global client locations via ITSM processes and self-service portals.

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Infosys Cocktail reception at The Tao, Las Vegas

Date: May 9, 2018
Time: 6 pm to 8 pm PST

Get in touch


Meet with us at Knowledge 18