When organizations and teams align with customer needs using specially designed solutions that leverage the Cloud, they can enhance productivity and deliver business growth.
Infosys Oracle CX Cloud Solutions deliver just that through innovative, on-demand, personal experiences designed with a mobile-first approach. With a focus on flexibility – in scope, price, and time – they play a crucial role in enabling data visibility, data integrity, process efficiency, and people productivity.
Simplify and streamline business processes
Faster implementations and reduced time to market
Improve end to end Customer Experience
Optimize total cost of ownership TCO
Well-defined scope, schedule, and delivery models
The Infosys approach starts with the assessment of your current IT landscape using a Design Thinking workshop. Based on the findings, we shall recommend either New or Renew as the next step.
Covering the entire range of Oracle Cloud products:
Oracle Sales Cloud
Oracle Service Cloud
Oracle CPQ Cloud
Oracle Marketing Cloud
We have already delivered tremendous value to many clients across the world. Some of our most significant projects have been:
Developed an app for sales reps to help them prioritize their work processes and keep track of subordinates, automating operational decisions such as assignments, eligibility checks, team building, resource validation, etc. Know more about Infosys Oracle Cloud Offerings available at the Oracle Cloud Marketplace.
Developed an add-on solution to move data from Siebel to OSC, which had always been a tedious task with a high probability of error in case of manual migration. The solution provides a simple and unified approach to migrate or integrate data over any distance, regardless of the server platform or storage vendor.
A bolt-on PaaS solution that complements and enhances Oracle Sales Cloud partner management, it implements partner programs, tier levels, specializations, and evaluates partnership tiers periodically.
Built an app to address customer relationship management (CRM) pain points such as low user adoption, poor data quality, and lack of motivation to perform. The solution allows gamification of the entire sales cycle, split into missions and objectives, to boost the productivity of the sales team.
An Infosys solution combining an IoT platform and Oracle Service Cloud, it provides customers a preventive solution for their field assets. The solution monitors the health of key equipment and assets in factories, automatically creates incidents upon ‘smart’ detection of abnormal conditions, and assigns and dispatches the right field engineer to fix the issue while also providing necessary knowledge artifacts related to the problem, all without human intervention.
Marketing Program Management (MPM) encompasses the solutions that can enhance the marketing function’s ability to drive marketing initiatives by effectively planning campaigns and resources. This solution aims to provide a platform for cloud-based systems to create campaigns, market plans, forecast return on investment (ROI) and create and track budgets on a single application.
Infosys HR Helpdesk Solution is a pre-configured, Oracle Service Cloud based multi-channel HR case / complaint/ inquiry management solution with a self-service portal for employee engagement.
While CPQ Cloud is primarily a quote management solution, Infosys solutions for various verticals are built around utilizing its capabilities and enhancing it further to provide industry-specific solutions.
Infosys has developed a solution to integrate Oracle Utilities Customer Self Service (OUCSS) and Oracle Service Cloud to modernize the way the customers interact with the utilities organization
Infosys has developed an E2E solution specifically for the professional services organizations to provide a holistic solution to modernize the sales process by integrating sales, CPQ, and Oracle EBS projects.
An industry-focused PaaS mobile solution for on-the-job technicians / supervisors to empower them to provide better customer experience through real-time access to inventory, knowledge base, service history, warranty status, etc.
Infosys has developed an integration connecting Oracle Service Cloud and Salesforce. The integration can give your business a cost-effective advantage over your competition.
Joe Fuster, Vice President, Oracle for CX Cloud, endorses Infosys innovation and differentiated solutions for Oracle Cloud
"Wow! We delivered a world class modern UI CPQ platform in 11 weeks. Great focus and collaboration by Infosys team while working with our business and IT teams."
- IT director for a leading robot manufacturer
"Oracle Sales Cloud has powered our transformation to a transparent, proactive, real-time business that can play to its strengths as a world leader in international trade invoice collections."
- Global Commercial Director for a collections major
2016 Oracle Achievement Award — North America Technology Partner
Oracle CX (Customer Experience) Cloud Partner of the Year Award in Norway
First runner-up — Best CX Technology Innovation at Asia CEM 2016
The Infosys cloud readiness assessment tool.