Scale, complexity and continued growth make the telecommunications industry a great candidate for automation. Telecom firms are using automation and AI to pull back operating costs while improving the speed of services and enhancing customer experience.

AI is already enabling the core of telecom business with machines doing intelligent human tasks like reading network content to decide how to route traffic. The next stop is the self-optimizing network where once the manager sets goals and limits, the network control software will structure the network based on existing conditions.

According to a survey conducted by Infosys titled Amplifying Human Potential: Towards Purposeful Artificial Intelligence:


are investing in big data automation to drive AI


expect AI to deliver competitive advantage in an increasingly bullish and commoditized market

Top 3 drivers for AI in the telecommunications industry:

Competitive advantage

Tactical business, operational or technical challenges

Prototypes and proofs of concept for experimental projects