The popular perception of utilities as massive physical infrastructure entities is gradually being dismantled. Today the energy sector is proving to be one of the most digitally advanced, using emerging technologies like AI, automation and advanced analytics.
According to a survey conducted by Infosys titled Amplifying Human Potential: Towards Purposeful Artificial Intelligence:
believe AI will have the greatest impact in business-to-consumer engagement
agree that AI is fundamental to their organizations’ success
say AI technologies are fully deployed in their organizations and are working as expected