Canada Post is an organization as old as the nation it serves, and among the most trusted brands in Canada. While the trust has been hard earned, Canada Post must now work harder than ever.
In an age of declining lettermail, revenues trend toward parcels. And with growing parcel volumes come new realities, such as the need to deliver on weekends to allow capacity to keep up with demand. For such deliveries, old static routes based on lettermail will not work efficiently. New solutions are required for Canada Post to maintain its competitive edge against large logistics enterprises. Canada Post is ready for transformation, boldly leaping into the digital era by partnering with Infosys Public Services (Infosys) for dynamic route optimization.
are served by Canada Post, with 8.4 billion items delivered in 2016
are part of the fleet across Canada's provinces, making route optimization a priority
in parcels and a 7.8% decline in traditional letter mails–outline shifting business dynamics
Source: Canada Post Corporation 2016 Annual Report
To reimagine legacy operations at Canada Post, Infosys put its 'Zero Distance' approach to work, placing usability at the heart of a dynamic route-optimization solution. The result? We hit upon the right solution fast, and brought it to life faster – in just three months, enabling Canada Post to pilot during the Christmas peak period.
Parcel identifiers and delivery addresses are pulled from automated sortation equipment
Delivery addresses are validated for accuracy and geo-coded on a map
The desired number of delivery routes are optimally created automatically with stops sequenced for lowest cost per mile
Routes with street-level directions are delivered to in-vehicle devices with updates allowable in real-time
Live dashboards track various performance indicators and deviation reports to strengthen analysis and decision-making
There's a difference between prescribing and knowing. And to us, there was only one way to really know if the solution worked – hitting the road. Executives from Infosys and Canada Post, along with delivery personnel, made test runs delivering parcels using the routes defined by the solution – learning from a real-world environment. Watch the collaboration story unfold with Canada Post's Sylvie Charbonneau – National Director, Route Optimization, and Drew McCutcheon, Director of Innovation Services.
Reducing kilometers driven, delivering more parcels per hour, and providing a good experience to employees – these are some of the immediate results for Canada Post. Most importantly, Canada Post is showing the world how public sector organizations can do more than just keep pace with change – they can lead the way.