"What Infosys has really done for us and what they provide is that ability to scale, that ability to have a presence outside of the current market that we’re in, to a market where we want to go."
Paul Rutherford, Founder,Rutherford & Associates
With an intent to grow 100% year-on-year, Rutherford partnered with Infosys to soon operate on a larger scale
Always keen to leverage the latest technology, the company rewrote the software to move away from its proprietary database onto MS .net and SQL Server. This provided more interoperability – helping companies who needed to tie together disparate systems – and opened the door for more business. They were selected by both Coca-Cola and the Miller Brewing Companies (as MillerCoors was then known) as a strategic partner, and began working closely with their distributors and bottlers, developing the features and usability that they asked for, and became one of the fastest growing companies in their space.
From Infosys' perspective, this training was not without risk. It is unusual to invest such time and effort in learning a non-transferable skill: knowledge of eoStar is only useful to eoStar customers, yet such was Infosys' confidence in the joint enterprise that they accepted the challenge enthusiastically. "There is definitely skin in the game", explained a senior specialist from Infosys. “But we were willing to take the risk because we see significant potential growth in a venture that brings together the best of both organizations.”
Infosys were not the only people who needed training. As more customers came on board, the need to train users became more onerous – since this training was a key part of the implementation itself. The drivers, warehouse managers and supply chain professionals who would use eoStar every day needed to know how to get the most out of it. Infosys helped to develop the eoStar University – where all training material was made available. This is an essential resource that needs to be constantly updated as the product evolves, and the process of bringing Infosys up to speed highlighted the importance of this resource. In this way, the Infosys students were very soon helping others to learn more effectively and therefore speed the implementation.