A leader in oilfield services wished to reduce the total effort required by its incident management facility to create and close incidents on a global scale. Infosys experts...
suggested implementing the service desk functionality of SAP Solution Manager – rather than use email / Microsoft Outlook client – to create incidents in the service desk used at the client location. The Infosys solution enabled the client to seamlessly integrate service desks, using SAP screens.
A large global bank wanted to implement change management process (Charm) for logging and managing changes to the system and documents. They also wanted...
to capture details of transport requests automatically, so as to be free of the existing manual process. By implementing the change management functionality of SAP Solution Manager, Infosys helped the bank create automatic tasks, as well as record and track all transport requests.
With the addition of new dimension products and complex systems, a global automobile major found that it had minimal visibility into the existing template. The company...
sensed the need to have a single view of all SAP data for the benefit of both business and IT users, as well as to support test automation. Infosys implemented an ARIS and solution implementation module from SAP Solution Manager to ensure multiple projects were in sync with the product line; SAP Test Acceleration and Optimization (SAP TAO) software and Quality Center with Quick Test Professional (QC-QTP) software to automate end-to-end processes.
A large global pharmaceutical company wanted to integrate incident tool and change management processes for better tracking. Infosys proposed and implemented the incident...
management and change management functionality of SAP Solution Manager with automatic task creation features. The solution is successful in reducing turnaround time, as individual tasks are created and assigned to the right approver. With the solution, the company’s incident management and change management processes are now tightly integrated.
A large oil field services company wanted an application which could provide decision support for management on divisional capital spending. Authorization for Expenditure (AFE) captures critical data like company...
code, plant, cost center, amount of investment and justification for the project and provides accurate financial data like ROI, Net capital expenditure and Payback Period of the investment. Based on figures provided by AFE, Management decides the worth of the investment. Infosys provided a browser based SAP mobile solution which was built using Mobile Webdynpro Java and deployed over SAP Net Weaver WAS. The application provided convenient user interface via the mobile handheld to approve/ reject requests for divisional capital spending which resulted in lower process time and enhanced productivity.
A large electricity supply company was looking to build an expense report approval application. Infosys designed a browser based SAP mobile solution which was built using Mobile Webdynpro Java and deployed on SAP Net Weaver WAS. The application...
was successful in reducing process time and enhance productivity as it provided convenient user interface via the mobile handheld to approve/ reject expense reports.
Infosys partnered with a global leader in Consumer Electronics to implement SAP SNC solutions to provide extended visibility of inventory...
and requirements. The solution further enabled faster response time from vendors, achieved through seamless integration of SAP ECC, XI, APO, and SNC as the backbone.
Infosys assisted a large California-based Utilities company with packaged-enabled business transformation. The client got strategic advice on program...
management, object delivery within the necessary timeframes as well as a fully controlled and automated document management system.
Infosys partnered with a U.S. specialty chemical company that deals with polymer additives, catalysts and fine chemicals to realize various benefits such as reduced SAP application support...
costs, to free up internal staff and for efficient monitoring of service levels. Infosys leveraged its Global Enterprise Shared Services Support Delivery Model to help the client achieve the desired benefits.
Infosys' client, a leading manufacturer of contact lenses and lens care products, needed help in their supply chain transformation in the Asia Pacific region. Infosys helped...
the client realize benefits such as scalable BI architecture, visibility in production planning, inventory management, and reduced inventory levels.
Infosys helped a global agribusiness company with its migration from SeeBeyond to SAP PI using XY2XI methodology. The benefits were reduced Total Cost of Ownership (TCO), minimal disruption, reduced implementation, IT and infrastructure costs.
A leading player in the crop protection segment with operations spread over 90 countries, aimed to have a centralized and optimized master data system across all downstream applications. Infosys designed and implemented the SAP MDM...
solution as a centralized data management tool for all basic data. The solution architecture supported approval-based workflow to manage contextual data such as company code and sales organization-specific data in ECC.
Infosys helped a large European pharmaceutical company in bringing all in-scope entities into one common GRC Rule Library and customize it to reflect all transactions for all in-scope entities. The Infosys solution...
ensured 100% Segregation of Duty (SOD) conflicts resolution and mitigation as part of 'clean up' phase and entities were moved to 'stay clean' phase.
Based on its SAP platform, a leading CPG company, which acquired a global company engaged in professional care products, wanted to integrate with the acquired entity. The Infosys solution...
adopted a rapid, iterative, prototype-based design approach to accelerate business user interaction, rapidly demonstrate functionality and arrive at concrete GAPS.
A leading manufacturer and marketer of premium skin care, cosmetics, hair care, and fragrance products wanted to roll out SAP in the U.S. and internationally as a multi-phase program. Infosys created an optimal mix of manual and automated testing...
which covered SD, MM, PP, and FI/ CO modules of SAP using ITAA's scripting engine and automating about 70%. Automation helped the company reduce execution time by 50%. The company has chosen Infosys to deliver the SAP testing services across several RFP processes.
The client is a technology leader in Electronic Design Automation (EDA). Due to different geographies and business units using disparate systems, it was a challenge to consolidate sales forecasts and facilitate corporate decision making. The implementation of SAP SNC solutions ...
by Infosys helped the company extend the visibility of inventory and requirements. The solution further enabled faster response time from vendors and achieved seamless integration of SAP ECC, XI, APO, and SNC as the backbone.
The Information Systems (IS) group at Infosys, an enabler of corporate functions, lacked a proper system for data storage and retrieval. This affected the budgeting process where changes had to be implemented at short notice. Infosys deployed...
the SAP Business Objects Planning and Consolidation 7.0 version based on NetWeaver (SAP BPC NW), to spruce up the revenue, expense and manpower planning exercise. The planning and forecasting solution helped the IS group to significantly reduce the maintenance effort and improve the efficiency of the corporate budgeting team.
A leading pharmaceutical company with interests in over-the-counter drugs, vaccines, diagnostics and eye care wanted to upgrade its SAP 4.6 platform to ERP 6.0, across seven global system lines to accelerate innovation and expand business. Infosys' compliance...
management services helped the client to address a range of issues by mitigating risks, reducing the cost of compliance and ensuring data integrity.
A large global pharmaceutical company wanted to enhance the delivery of SAP services. Infosys implemented a Direct-to-Pharmacy (DTP) supply chain model using customized methodology...
that resulted in significant monthly savings, ensured business continuity and met stringent legal and contractual timelines.
With the integration of SAP Business Intelligence and Business Objects, Infosys has helped many companies derive tangible benefits. This case study shows how Infosys assisted an agribusiness company by providing...
state-of-the-art financial reporting solution, a design and production company with an automated reporting platform and a pharmaceutical company with a high-performance operational dashboard.
A global healthcare conglomerate partnered with Infosys for migrating to a new General Ledger (GL) and upgrading its SAP ERP application. Infosys adopted a customized methodology and the 'V Model', recommended...
by Good Automated Manufacturing Practices (GAMP) to develop a standard framework for validation of systems.
A global pharmaceutical company decided to optimize costs by integrating its multiple SAP applications. Infosys helped the company realize annual savings of US$ 3 million. A defined...
support system combined with processes based on best practices and Information Technology Infrastructure Library (ITIL) reduced the total cost of ownership.
A large pharmaceutical company providing finance shared services required continuous SAP support and upgrade to improve its operational efficiency. Infosys enabled the end-to-end SAP upgrade...
with Multiple Document Multiple Code Page (MDMP) in 23 languages. We adopted the Combined Upgrade and Unicode Conversion (CUUC) approach to manage the project.
In mergers and acquisitions (M&A), the challenges always lie in cost and complexity of integrating processes and systems of two companies. Taking an end-to-end ownership for implementing changes, Infosys helped a leading energy and utility company...
in Europe in integrating its financial consolidation system with that of the company acquired. We designed and deployed the solution in less than a quarter delivering significant cost saving to the client.
Infosys' Supply Chain Analytics Framework implementation helped a leading manufacturer of contact lenses to transform the supply chain process. The Analytics Framework brought...
in operational efficiency and reduction in supply chain cost, with harmonized business process, resulting in quick Return on Investment (RoI).
A leading pharmaceutical company with offices across six continents partnered with Infosys for ERP upgrade. Seven instances of SAP ECC 4.7 implementations helped upgrade six mission-critical...
systems to ECC 6.0, resulting in long-term applications road map for new areas. In the process, Infosys optimized cost and set new IT standards.
A Fortune 20 healthcare solutions provider partnered with Infosys for upgrading its 21-terabyte database. Besides the complex upgrade and Unicode conversion, the plug-ins and service packs...
of the healthcare major were upgraded to integrated enterprise systems. The exercise, completed with minimal downtime, prepared the platform for next-generation SAP initiatives.
A leading drug development and healthcare company partnered with Infosys to optimize costs and enhance operational efficiency. We introduced a structured governance model along...
with customized tools and templates. This enabled significant reduction in cost of operations and throughput time.
A leading Consumer Packaged Goods (CPG) company with operations across 180 countries partnered with Infosys for Business Intelligence (BI) and SAP BW expertise. Infosys' global template solution significantly improved...
service levels and established transparency in operations. It standardized the reporting platforms and reduced the total cost of ownership.
The distributed data model of a US$ 2 billion global pharmaceutical company was constrained by multiple, disparate systems. The pharma major, in partnership with Infosys, retired its legacy systems with...
a single instance of SAP. Besides, it harmonized multiple business processes by launching 'OpEx', a global program for operational excellence
A Dutch utility company partnered with Infosys to migrate from a multi-vendor environment to a managed services system. We used reusable procedures through our proprietary tool, Intelligent Production Support...
Platform (IPSP). We provided SAP support, development and implementation enabling reduced Total Cost of Ownership and reusability of solutions.
A leading utility company wanted to transform its Customer Information System (CIS) to improve customer service processes. Infosys replaced the legacy CIS system with a state-of-the-art SAP ISU/CCS solution. Our Web-based...
self-service integration enables more than two million customers of the company to manage their accounts, view and pay bills, enter meter readings and address complaints online.
A California-based utility company wanted to transform its business by replacing processes and systems through SAP-enabling technologies. Infosys used DM/RM in SAP to implement business processes for an automated...
document management distribution system. Our quality processes, flexibility and scalability ensured the success of the package-enabled business transformation program.
A Hong Kong-based utility group with a portfolio of 20 generation assets and retail businesses in the Asia Pacific region partnered with Infosys for an e-Tendering system, integration of mySAP SRM and mySAP PLM, and streamlining procurement processes.
The client is a multinational corporation headquartered in Switzerland, operating mainly in the power and automation technology areas. The client was looking for an implementation partner to completely...
enhance its SAP environment to achieve a robust, Sarbanes-Oxley Act (SOX) compliant system and to retire custom objects and replace them with standard SAP functionality. Infosys delivered a stable ERP platform with 25% custom functionality reduction due to de-risked, comprehensive upgrade and process standardization.
DaimlerChrysler, one of the world's leading luxury automobile manufacturers, has a complex supply chain between its factories and its customers. The company required a comprehensive solution...
that merged processes and disparate IT systems into a single solution across geographies and markets. Infosys developed a template solution using SAP that enables dealers to select options and fittings and calculate vehicle prices at the preliminary order level. Further, the solution ensures compliance with specific country regulatory requirements.
Batelco, the first telecom company in the Middle East, headquartered at Bahrain, wanted to minimize IT operating cost and realize cost savings through IT consolidation. Infosys partnered with Batelco...
to standardize its business processes across functions by upgrading its system to mySAP ERP 2004 from a single instance of SAP 4.6 C using the ASAP methodology. The Infosys solution slashed upgrade costs by nearly 20%. In addition, it lived up to its promise by ensuring standardization of processes, delivery on time and within budget, and a smooth transition from the existing technology to the upgraded version.
Sidmar is a part of Arcelor, the world's second largest steel producer worldwide, making products for the automotive industry and other sectors requiring high levels of quality. The company...
required a SAP upgrade to derive continuous business value while reducing operational cost. Leveraging Infosys' Global Delivery Model (GDM), the solution delivered 20% cost savings to Sidmar, apart from a highly stable upgrade delivered on time and within budget.
The client is a global multi-billion major in agri and seeds business. The client wanted to streamline its business processes across geographies and product lines, standardize the SAP version...
and reduce upgrade cycles in the future. Infosys performed an assessment exercise followed by a predictable estimation and execution of the project and undertook the upgrade using its proven methodology.