Digitalization has left no industry untouched. In the case of the utilities sector, the use of digital technologies could save US$80 billion every year through 2040. And while most utility organizations agree that digital transformation is necessary, the action on-ground has been slow.
According to the utility companies surveyed, improved cyber security, consumer analytics, omnichannel customer engagement, and digital field operations are the most common trends which will make a positive impact on their organization in the next three years.
The top three digital technologies being used the most by utility companies are: