Chief Technology & Digital Officer
Madhivanan Balakrishnan is Chief Technology and Digital Officer (CTDO) of ICICI Bank, India’s largest private sector bank. He is tasked with building the ICICI Bank Digital proposition along with driving the technology agenda for the Group. He is also responsible for overseeing the Business Intelligence operations and initiatives pertaining to the development of the ICICI Group Digital Ecosystem.
He brings a wealth of operational, technical and marketing experience across diverse industry segments such as banking, insurance, FMCG, durables and IT and ITES.
Before taking over the role of CTDO, Madhivanan was the MD and Global CEO at 3i Infotech Limited, an IT product and services company with strong expertise in the ERP and BFSI segment. He was also the Executive Director at ICICI Prudential Life from 2010 until 2012.
Since 2000 Madhivanan has also been a part of the team involved in the transformation of the ICICI Group. He is also credited with building the ‘Direct Banking’ division for the Bank and was also the Founder Director of Loyalty Services Management (branded I-mint now Payback), a coalition loyalty program promoted by ICICI Bank through ICICI Ventures.
Madhivanan holds a Bachelor’s degree in Chemistry from Mumbai University, and PGDM in Marketing from the Indian Institute of Management, Calcutta. He lives in Mumbai with his wife Ranu and two children Sumedha and Samarth.