The organization of the future will be
an AI-first live enterprise

In our last Tech Navigator, we looked at how organizations can be part of building the human-centric future. Now we need to move that on to the next stage: empowering humans and creating exponential impact by becoming AI-first entities.

Our Vision

AI at the center

No organization can afford to ignore AI, and many are already deploying it in some way. AI is not just another technology, but one that will upend the way organizations make money and remain competitive.

Build an AI-first company

An AI-first company is made out of four building blocks. These are: the AI experience, AI engineering excellence, AI that's responsible by design, the AI operating model

The AI experience

AI-first firms rethink everything about how they're experienced, from using AI-led assistants to reimagining customer journeys with AI at the center

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AI engineering excellence

We explore next-generation software development and platform engineering. We also discuss the advent of AI operations, Data and MLOps for high velocity products

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Responsible AI by design

We explore the challenges posed by the explosion of AI, and how organizations will need to have robust processes in place to ensure that the risks are properly managed and mitigated

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The AI operating model

What does the future AI-first operating model look like? We discuss how to bring about the changes that are needed

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The AI experience

The AI experience

AI enables better, faster and more automated processes, which in turn leads to better outcomes. Smart companies are using AI as an opportunity to look at everything from processes to customer journeys.

Customers that are offered a fine-tuned customer journey spend 140% more than those with the poorest experiences.

AI engineering excellence

AI engineering excellence

Responsible AI by design

Responsible AI by design
Risk of bias in AI is a top three concern for executives, and more of a challenge to firms than insufficient subject matter knowledge

The AI operating model

The AI operating model
74% of C-suite and IT executives invest their money in product management, underlining product-centricity as a key business priority.
Building an AI-first organization is now imperative. Those that institute these four building blocks will:
  • Amplify human potential
  • Have the agility and speed of a start-up
  • Increase velocity of ideas
  • Become more responsive and networked
  • Take advantage of automation and efficiency
  • Gain competitive advantage by walking the talk

Download the essentials

Full report

20-minute read

Executive summary

5-minute read

Interactive Report

20-minute read

Infographic

1-minute read

Audio report

14-minute listen


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The AI experience

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AI engineering excellence

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AI that's responsible by design

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The AI operating model