Analytics for incident management
A Dutch bank’s applications were plagued by a high number of incidents and events, application stability and availability issues, and heavy dependence on manual activities.
Problem Management Analytics solutions are key to data analytics and critical for the overall support processes, helping drive efficiency with a data-driven approach.
- 37% reduction in events volume
- Cost benefits of more than USD 450,000 over two quarters.
Read about the client benefits and the 5 best practices drawn from this engagement.Download