Data Analytics

Analytics for incident management

Business Challenge

A Dutch bank’s applications were plagued by a high number of incidents and events, application stability and availability issues, and heavy dependence on manual activities.

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Problem Management Analytics solutions are key to data analytics and critical for the overall support processes, helping drive efficiency with a data-driven approach.

Business Outcomes

  • 37% reduction in events volume
  • Cost benefits of more than USD 450,000 over two quarters.

And more…

Read about the client benefits and the 5 best practices drawn from this engagement.