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Move Forward with Infosys
At Infosys they work with me to get me my promotion
William is a 20-year-old Infosys employee who grew up (and currently lives) near Raleigh, North Carolina. His formal education was entirely through home schooling. Math came easy to him and his hobbies included computer programming and piano playing.
He finished high school in 2019 and was taking a gap year when the Covid-19 pandemic began. The disruption eventually prompted him to apply for a ServiceNow apprenticeship. After being accepted, he began nine-week “bootcamp” that taught him new skills and enabled him to become a certified system administrator. During this apprenticeship, he learned about opportunities with Infosys and applied for a position with the company. Upon learning he’d been hired, he excitedly told himself, “Yes! You did it!”
William says one of the most striking parts of working at Infosys is the training.
During my first few months with the company, they really wanted me to do more training and become a more valuable employee. Right away, we were learning Python and Sequel::Database. I continue to get emails about seminars where I can learn new things, particularly in Lex. I appreciate the learning aspect of the culture and that there are just so many opportunities to grow.
William’s workday begins at 8 a.m. and his team consists of 10-12 people – half of whom are based in India. The team is focused on IT service management – implementing ServiceNow from scratch. Given the 10 ½ hour time difference between North Carolina and India, “I update my India-based colleagues at the end of my day, which is the start of their day, and they do the same. This way, there’s always someone working on the project.”
The best part of Infosys, says William, is “the straightforward mentality everyone keeps. It’s very positive, very simple, and very oriented toward progress. And that plays into the development mindset of acquiring more skills as you go and always continuing to learn.” He sums up the Infosys approach to its employees as, “We want you to be able to do more, because we want to do more.”
One of the biggest benefits of working Infosys, says William, is the experience he’s getting. “When people graduate with a bachelor’s degree in computer science and start applying for jobs, they learn that all companies want their employees to have some experience. I’m getting that experience and learning at the same time.” He says getting training while already employed – and thus not having to pay for it – “is absolutely magnificent.”
He also appreciates the opportunities for career advancement at Infosys. “We have yearly reviews, and they’re focused on getting you promotions. A lot of companies that don’t do that.”
If he wasn’t at Infosys, William says he might be doing freelance web design. “But that’s one random client to the next. When you’re at Infosys, you’re plugged into a much bigger set of opportunities.” He’s happy to have gotten an early start in IT, given the strong job market and the favorable long-term prospects.
William plans to attend college eventually and when he does, he expects that his work experience will count toward fulfilling some of the course requirements. Longer term, he hopes to continue his work with ServiceNow while also focusing on open-source software, which he says, “holds a special place in my heart.”
At Infosys I can see more technology learning means more opportunities
Asim is 35 years old and lives in Fort Worth, Texas but he grew up in Nepal. He came to the United States in 2009 for educational opportunities and in 2012 he earned an associate’s degree in science from North Lake College, in Irving, Texas.
Asim’s past jobs in the United States included working at the front desk of a hotel in San Francisco and driving for Uber and Door Dash. But he knew he wanted a position that would offer better career prospects and a more stable income. He wasn’t focused on entering the IT field – he wanted to earn a bachelor’s degree in business – but “I saw that technology offered more opportunities.”
He was worried that he might not be able to find a job because “if you don’t have experience companies don’t want to hire you.” But a friend of his worked at Infosys and told him that he could be hired without experience and without a bachelor’s degree, so he applied to be a junior operations associate.
He says he was nervous before the interview with Infosys but that his wife encouraged him and gave him support. The interview process went smoothly and he says he was “really happy” to get hired. “I knew my life was about to change for the better.”
Asim started with Infosys in August 2020 and then spent nine weeks in training, focused on Java. He says that while the work with Infosys was difficult at first, “all of my colleagues helped me understand it better. They encouraged me and made me feel like I belong to the team.”
He appreciates the company’s commitment to continuous learning, particularly since he had no prior experience in technology. “They gave me an opportunity to start from the beginning and they have helped improve my career. I would not be where I am without them.”
By February 2022, he was working as a programmer with a team servicing a financial institution. “It’s all good right now and I’m learning a lot.” He has his sights set on becoming a senior project manager in 5-10 years.
Asim has told his friends that if they want to start a career in IT, they need to be dedicated and have a will to learn. If they do, he says, “Infosys will help them.”
When he’s not at work, Asim likes to spend time with his friends, play online games, watch movies, and take daily walks with his wife. With his higher earnings and a stable income, he recently bought his first home.
“Thanks to Infosys,” he says, “for trusting me, training me, and giving me the opportunity to grow.”
How I landed my dream cybersecurity job with Infosys
Ezequias, 44, lives in Raleigh, North Carolina but he grew up in Brazil. Since coming to the United States more than two decades ago, he’s held a variety of jobs: construction, cleaning, driving, newspaper delivery, FedEx driver and, most recently, sales in an auto parts store. But his real interest, going back many years, has been cybersecurity.
Determined to create new opportunities for himself, he earned an associate’s degree in networking and cybersecurity from ECPI University in December 2019. But because he lacked job experience in those sectors, he found it challenging to find a job and had to continue selling auto parts. He nonetheless started getting certifications, such as CompTIA Network+ and Comptia Security+ and “that’s what opened doors for me.” He learned about Infosys at a job fair and after going through two interviews, he was hired. His first day was March 25, 2021.
“I was very excited to join Infosys because I had applied for a lot of jobs after getting my associate’s degree, but I was feeling like what I learned was not sufficient. But then after I got proper certification, I was well prepared. And I knew that my job at Infosys meant things were going to change for me.”
Ezequias went through several months of training. At the beginning, he was learning Python, which he recalls was “very intense. And I felt challenged, but I kept pushing. I learned a lot.” He appreciated that there were people from many different backgrounds who were willing to help him if he had questions.
His work for clients is focused on risk mitigation, but he’s also learning new cybersecurity skills as well as cloud technology. He says he’s “most definitely” enjoying the job: “Every day is a new experience.”
One of the best parts about Infosys, says Ezequias, is the opportunity it gives employees to continue learning and to develop new skills. “With Infosys you’re not going to stay idle. There is always something going on, there is always a new challenge to push you, and there's always a new technology to learn.” He is taking online cybersecurity classes, paid for by Infosys, and he’s doing so “because there is always room for improvement and developing more skills.”
He says he would tell friend or family member that Infosys is a “great company” and that “it’s willing to go the extra mile for you, as long as you put in the time and the effort.” He emphasizes his appreciation for Infosys providing people like him with opportunities even if they don’t have a lot of experience. “They opened the door and they gave me an opportunity to grow in my career and gain new skills. I’m very thankful for that.”
The people who are going to thrive at Infosys, he says, are those who “have a mentality that they're not afraid to learn and those who are willing to take challenging new steps. There's a lot of opportunity in this company.”
Imagine being paid to learn and grow. Infosys makes it real
Jaquay is a 25-year-old college student in Texas with a lifelong love of technology. As a child, he would often take electronic toys apart and put them back together. “Technology has always been in me,” he says, pointing out that his father was an electrical engineer in the U.S. military.
After completing high school, he was unsure of his career plans, and in the years that followed he had jobs at several different locations: a children’s clothing company, Best Buy, an Apple store, a Boys and Girls Club, and a bank. About three years ago, he started college and decided to focus on IT. During this time, he’s learned several programming languages, such as Python, Java, and C++
He enrolled in an apprenticeship program last year, in hopes of getting his foot in the door of the IT industry. It worked out even better than he expected. He secured an interview with Infosys and was offered a job last May. “It was like a dream come true,” he says.
Soon after starting with the company in June 2021, he went through a comprehensive training program. It covered coding, but also topics such as stress management, how to speak about IT with people outside the industry, and even email composition. “I don’t know of too many companies who will hire you without a college degree, and then pay for you to learn a lot of new things. That was something cool,” he says.
He eventually started on a data analysis project for AT&T, working with 5-6 of his Infosys colleagues. Along the way, he’s learned a new coding language (SQL), but also soft skills such as the interview process and what’s needed to impress potential employers. He has trouble believing how much has changed for him, in such a short time: “If you had told me two years ago that I would have all of this knowledge, and be working for Infosys, I would say you’re crazy.”
He says people can thrive at Infosys if they have vision, goals, the right mindset, and a purpose. For people with those attributes, “the sky’s the limit.” But he also says that for someone who doesn’t know where they want to go, “Infosys is big enough, with a range of positions, that you can find your way. It is a good place to start, get a feel for the IT world, and figure out where you want to take your next steps.”
Jaquay’s near-term goal is to learn more about networking. “It’s a technical element of IT and many people don’t know who beneficial it is.” His college classes include a minor in business and in the long term he would like to put that knowledge to use by starting a company focused on cybersecurity, which he calls “an amazing field.”
He says Infosys is making this path possible: “Working here can catapult me to the next level of my IT career.”
I learnt more than tech at Infosys. I learnt to expect more from life
Madison is one of Infosys’s youngest employees – she’s only 19 – but you wouldn’t know that based on her experience. She came to the job with three years of programming classes, covering C#, Python, Java, JavaScript, HTML, and CSS. She’s also had internships, which have taught her valuable business and technical skills. On the education front, she’s already earned an associate degree in science from her local community college and she’s starting classes online at Southern New Hampshire University, where she is pursuing a bachelor's degree in computer science. “I knew I wanted to work in the IT industry after high school and I’m glad I’ve landed at Infosys.”
She came to Infosys via an apprenticeship program that involved a four-month “boot camp” and a year-long program designed for learning ServiceNow concepts. During this time, she became certified as a system administrator, while learning about ServiceNow in ways that benefit her in her current role. Since joining Infosys, she’s had the opportunity to get other certifications as well, including ITIL V4. She has also studied for the CIS, which is needed to become a certified implementation specialist for ITSM. Micro-certifications are another part of her portfolio, for things like flow designer, automated test framework, and agile development.
“There are training sessions that you can go to almost every day, where you can learn a bunch of different things,” says Madison. “The company does a great job of inspiring you to learn more. Infosys also sets us up with a good mindset. Even while we are working, there are simple ways that we can extend our learning elsewhere.” She appreciates that Infosys “has taught me a lot of different necessary skills, such as how to communicate with clients, host demos, and manage my time – especially when remote.”
Madison says that when she started her first project, with a semiconductor company, “I was quite intimidated since many of the people I was working with were doing the same work I was, but they were almost twice my age. I was afraid they wouldn't see me as reliable due to that age difference but thankfully that hasn’t happened. Everyone has been super sweet.”
She has enjoyed the front-end development work she’s been doing on the service portal. This work involves using HTML and CSS to create the user interface for users on a website. She even hopes to find a front-end development job. (She will soon be starting her second project, with a national railroad passenger corporation, focused on security operations within ServiceNow.)
When she’s not working, Madison meets up with her friends (often on Wednesdays) to hang out, play video games, and eat good food. She is proud of her job at Infosys, but she doesn’t talk about it much with her friends because it often feels like bragging.
When asked what kind of person can thrive at Infosys, she points to the importance of having a growth mindset. She describes this mindset as “telling yourself that there is more to life than you think.” She adds that, “By growing your knowledge and keeping your work-life balance, while having your social health as well as our mental health in check, you’re going to be able to progress as a person and in your career as well.”
I know, at Infosys, I’ll get everything I need to get ahead and progress
Reza is 38 years old. He lives in Dallas, Texas today but he grew up in Afghanistan. The country’s military conflict forced him to leave the country for Iran, which is where attended high school. He later returned to Kabul, and found work as a translator, for the Ministry of Interior and the U.S. Army. But he always wanted to work in IT. “When I lived in Afghanistan, I used all my spare money to buy my first computer.”
He moved to the United States in 2014 but it was difficult to find work in IT since he didn’t have experience or skills. During his first two years in the country, he held a variety of jobs – working in a warehouse and as a security officer – before joining a company that sponsored trade shows. For three years, he designed the graphics and the fabrics that would be displayed at these shows.
But that job ended and he found himself unemployed for a few months. He had earned an associate’s degree in computer science from Dallas College and he had completed a “boot camp” for Java coding. He included that information on his LinkedIn profile and for six months he was actively looking for IT job.
More than 100 recruiters contacted me on LinkedIn and some asked me to do a test or interview, but then I heard nothing. When an Infosys recruiter contacted me, I thought it would be the same. But when she asked me if I was interested in joining, my immediate answer was ‘yes.’ I had heard a lot about Infosys and I thought it would be a good opportunity for me. So I immediately sent my resume, even though the recruiter didn’t ask for it.
Reza then went through two interviews. During the second interview, he was asked a series of questions about technical matters and his employment history. He didn’t know what to expect, but about two weeks later he was in a Walmart parking lot, getting ready to do some shopping, when his phone rang.
It was the recruiter and she told me I had been selected to become an Infosys employee. I was so happy, but at the same time, I couldn't believe it. The recruiter said there would be an email with the job offer and that once I had read it I should call her back. Instead of going into the Walmart, I drove home to open my computer and check the offer. I wanted to make sure it was real. And it was real. I was so happy.
Reza’s job was starting in three months and he says he was so excited about it that during this period, “I memorized all the words in the job offer and the job description.”
He started in July 2020 and he was nervous about his first day on the job. “Maybe there would be a technology I never heard of and I will not be able to do the job. But we started with 2-3 months of training, which calmed my nerves.”
Since then, he says Infosys has “provided me with everything I need for progress.” He still has trouble believing how much has changed. “If you asked me like four years ago, I never would have expected to be working for Infosys and doing Unix system admin.”
He points to his colleagues, many of whom have much more experience than he does. “Everybody works like a team, and they are happy to help me and to share their knowledge. I learn from them. All of this gives you a good feeling. Then it is all up to you to progress.”
He says part of what he likes most about Infosys is that “you always need to learn. It’s not like, ‘okay, stop there, I don't need to learn anymore.’ It’s continuous learning and if you want to make progress, you need to learn. But learning something is not free and at Infosys it's really sweet: you learn and you get paid for that.”
He says that before joining Infosys, “I was going to online training courses, and I had to spend time and money on them. But here at Infosys, there is a free platform for us. We can learn about current technology and also new technology that’s coming. That’s important, because in IT, you always have to learn.”
Reza has experienced hardship – moving to a new country, not finding work in the IT industry, and having to juggle school with his other obligations. But he says that having passed through these hardships enabled him to be hired for what he calls a “dream job.” But, he says, “I'm not going to say I stop here. I'm going to keep working hard and fighting hard to make more progress.”
With a stable job and stable income, Reza was able to buy a house in September 2021. When he’s not working, he enjoys walking for exercise, watching movies, and playing soccer. His parents are still in Iran, and he has aunts and uncles in Afghanistan. “My entire family is happy for me. And that makes me more committed to where I'm going, because my progress is their progress and their happiness. That’s how I can help them.”
Looking ahead, he says the IT world is full of opportunity. And while many companies are offering jobs, “I always remember Infosys as a company where I started. It helped me stand on my feet and become stronger and stronger.”
Nowhere have I seen so many avenues to learn as there are at Infosys
Vinodhini is an Infosys employee based in central New Jersey, but she grew up in Hyderabad, India, and was interested in computers from a young age. That interest led her to study computer science and engineering at Loyola Academy in Secunderabad, India. After earning her bachelor’s degree, she went on to earn a master’s degree in computer applications from Osmania University in Hyderabad.
Vinodhini moved to the United States 15 years ago, to be with her husband. She did not initially have a work permit, and then they started a family. As a result, she was out of the workforce for about 10 years.
She eventually wanted to return to work – she had held jobs in India – but she was also scared. “I didn’t know where to go and which area I should explore to restart. There was a lot of competition and it was a struggle. I had to update myself to be current on tools available.”
She eventually secured employment as a quality assurance tester, and later as a business analyst and then a freelance tester. When she was searching for additional opportunities, she found an entity called Per Scholas that was training people to work in ServiceNow, which included training in JavaScript, ITIL V3 foundation, Agile Scrum, and the ServiceNow Service Management tool. She enrolled, and then discovered that Per Scholas was collaborating with Infosys. Following an eight-week training program, she was selected for a position with Infosys, which began in February 2021. She describes the job offer as “like a dream come true. . . . I thought nothing could be better.”
Upon arriving at Infosys, Vinodhini and her new colleagues spent about four months going through training in different programming languages, such as Python and SQL. Additionally, training in Agile and Scrum practices and ITIL foundations was reinforced. “What fascinated me the most,” she recalls, “was an app called Lex. It was a knowledge hub and it offered so much information for us to learn. It was just a choice of what you wanted to learn.”
During this time, she also seized the opportunities presented by Lex and took courses that would enable her to get internal certifications. She then earned an external certification for the courses she had been trained in and completed the ServiceNow administrator certification.
Her first project was a ServiceNow transformation platform and it involved working in a service catalog module. “I spent most of the time talking to owners of the catalog items to understand the changes they wanted. I would then implement those changes.” She worked with an Infosys team on the project and she says her colleagues were “helping us with whatever we needed.”
One of the best features of working at Infosys, says Vinodhini, is having access to plenty of projects. “You always have new learning experiences while working. And you have everything at your disposal. It’s just a question of how you are going to use it and take it forward for your benefit and for the company’s benefit.”
She values the Infosys focus on giving opportunities to people who may not have a traditional employment history.
When trying to get hired by companies, they are often looking for applicants who have a few years of experience. The Infosys initiative to train people gives an opportunity for people like me who are trying to get into field of tech for the first time. And getting trained without cost – what more can you ask for? It is a win situation for us and a win situation for the company.
Today, Vinodhini is working with a multinational semiconductor company in Texas and her strong performance already led her manager to nominate her to receive instructor-led training in a specialized area of ServiceNow. “I’m not sure any other company would be giving me so many opportunities to explore new areas of learning. That makes me feel very privileged to be working for Infosys.”
