Infosys Confluence, our flagship thought leadership summit was hosted at Moscone West, San Francisco from May 23 to 25, 2017. It brought together over 1150 thought leaders, heads of business and teachers from over 290 organizations and institutions. Infosys Confluence created a world of learning and sharing around purposeful automation and innovation, through a series of interactive sessions and peer-networking opportunities.
This year the theme of Infosys Confluence was 'Unlimit', representing how intelligent systems and people can work together to amplify our human capabilities, unlock the potential of enterprises, their workforces, and to an extent, society at large. The theme inspired the audience to look at how technology can today bring to life all that we imagine, so we can then unlimit ourselves and be all that we can be.
And this would have been impossible without you. We wish to thank each of you – our delegates, speakers and sponsors - for making Infosys Confluence 2017 the enormous success that it was.
Confluence hosted some of the most compelling visionaries, industry thought leaders, and innovators of our times. They brought to play ideas, thoughts, insights, and concepts that enable business to move beyond the rhythms of steady execution and towards exciting possibilities.
Safety Expert, Speaker, and Author
Hewlett Packard Enterprise
Three leaders, from diverse industries, tell us how they explored AI's incredible possibilities. How different are their stories? How similar? And how, as the more mundane tasks were alleviated through technology, their people found more creative and meaningful ways to work? Find out.
Global IT Advisor
Sakata Seed Corporation
Senior Vice President and Chief Information Officer
Select Portfolio Servicing
Vice President, Global Technology
Vice President and Principal Analyst
The fourth industrial revolution will turn the world of work on its head. People can no longer rely on just one skillset or narrow expertise to sustain long-term careers. Incentivizing employees to commit to lifelong learning so they continue to develop their skills or even retrain for new roles, will be key to business' ability to prosper. Our panelists have some successful 'how to' ideas to share.
Vice President – Global Managed Services Operations, Business Solutions and International
Chief Operating Officer for Technology Services Americas
Citizens Financial Group
Chief Information Officer
Businesses grow when they are fueled with new ideas. These new ideas reshape cultures and values, as together people help these new ideas to grow. New values are unleashed when unique solutions are presented. How might you, as business leaders, use Design Thinking to give your organization the edge? Our Design Thinking workshop will enable you to interact with Infosys Design Thinking thought leaders, and using concrete examples from the field you will learn why and how companies are adopting Design Thinking to drive innovation. You will learn how you might leverage Design Thinking to unlock new sources of value. And we will take you a step further, as guided by Infosys experts. You tackle a real-life design challenge so you get hands on experience as to how Design Thinking works. You will leave this workshop with newly gained creative muscles and new ideas that will help you jumpstart the Design Thinking journey in your organization. Join us for this fast-paced, energetic and highly creative workshop uniquely designed for you.
The challenge before every business today is getting a digital strategy that really works. One that has those essentials that renew the existing business, and also innovations that explore new frontiers. Our distinguished panelists have been there, done that, and are happy to share their experiences.
Senior Vice President of Software Engineering
Head of IT Solutions
Vice President, Digital Program Delivery
Businesses are increasingly turning to the cloud to meet their IT needs, stay competitive and drive transformation. Global spending on IaaS in 2019 is predicted to be USD 28 billion. However, many enterprises lack the internal skillsets and resources to manage complex Cloud migrations and ongoing maintenance, or have the need to shift those resources to areas of strategic innovation. Oracle Infrastructure-as-a-Service provides an elastic, secure, integrated, and cost-effective infrastructure in the cloud, enabling flexibility and freeing up time to focus more on your business’s core mission. Infosys differentiated tools and solutions working together with Oracle Infrastructure-as-a-Service can empower our clients to leverage their existing IT investments while accelerating their journey to the cloud. The strategic partnership between Oracle and Infosys as Managed Service Provider help customers transform their cloud and digital journey and reduce complexity. Join this session to learn how Oracle and Infosys can help our joint customers accelerate their cloud journey and derive compelling business value leveraging Oracle’s Infrastructure-as-a-Service and Infosys Cloud Consulting, Implementation and Managed services.
Senior Vice President and Head of Sales and Engagements - Cloud, Infrastructure and Security Services
Let’s examine our own mindsets and practices. Do we believe that a leader’s job is to set direction and make sure no one deviates from it? Do we cling to the notion of a visionary leading from the front? Or do we serve as the ‘stage setter’, whose primary role is to create a context in which the team can innovate? Do we have the courage and patience required to amplify differences, even when the discussions become heated and when ambiguity and complexity loom? Our panel of leaders answer these difficult questions with candor.
Global Head of Sourcing
Executive Vice President, Human Resources
Level 3 Communications
CEO and Chief Analyst
Most of the world’s real innovations come not from individuals laboring away in isolation, or even from 'eureka' moments, but from working together. Great ideas are brought to life by connected minds, working in a thriving ecosystem. Ask this panel of business leaders who've created environments where people collaborate and big ideas coalesce to become bigger.
Vice President - Safety, Regulatory and Medical Business Technology
Global Head of Core Banking
Head of Employee Experience
Vice President and Research Director
An engaging discussion about technology-enabled innovation.
While traditional enterprises are still ideating and innovating within ‘innovation departments’ and labs, smarter setups are internalizing innovation so that everyone in the organization, at every level, finds a deeper purpose in their jobs, is motivated to realize that purpose, and as a result innovates as part of the job. It's inspiring - learning how these leaders on the panel made an ideas-based culture a reality for their business.
Chief Technology & Digital Officer
Vice President, IT
Chief Information Officer and Senior Vice President
Everest Global Services
How can stakeholders from government, business, and academia come together to ensure that local economies and communities prosper in a world where technological transformation is rapid, and accelerating? This session will explore the dual forces of innovation and talent: how we might collaborate to advance innovation and ensure America retains leadership for breakthrough technologies in key industries such as agriculture, healthcare and manufacturing; and how we can grow, attract and retain talent in our schools, universities and organizations by investing in education and workforce development to ensure a brighter future for generations to come. The fourth industrial revolution can be a human revolution - to achieve this we need leaders from many fields to work together to ensure that technology advances what we are capable of and creates a whole new wave of jobs, industries and experiences, just as it has done many times before.
51st Governor of Indiana, USA
President and Deputy Chief Operating Officer
In a world where technology can help realize every well-framed idea, our success will be increasingly defined by our ability to find these ideas about the right problems that must be solved. So we might then – amplified by technology – build the future of our aspirations. That’s why, as we all invest in finding the ideas that matter, the Infosys partnership with TED – one of the world’s most compelling platforms for ideas worth spreading – opens a world of possibilities for everybody who understands the power of ideas.
Chief Operating Officer
Chairman and Co-founder
Chief Revenue Officer and Head of Global Partnerships
Tune in to real-life stories of robotic automated processes taking care of repetitive, time-consuming work – updating client profiles, processing insurance claims, registering patients, scheduling appointments – and becoming central to so many business processes. Our panel of leaders will tell you how this then freed their people to move up, innovate and deliver higher value work.
Executive Director, Delivery and Service Operations
Distinguished Engineer, Advanced Services
Senior Vice President
Allstate Insurance Company
Principal Analyst and Founder
This session provides a view into IBM and Infosys collaboration to address client needs for self-service and cloud-based capability to combine and move data from source to target. IBM Analytics offerings already focus on next-generation unified governance, extending market leading offerings to embed MDM-next capabilities. To enable a true hybrid cloud, this joint solution provides connectors to existing on-premise MDM systems, allowing an organization’s master data entities to be brought onto the cloud and matched across other sources of data, augmenting it with information from third party cloud data providers and semi and unstructured data sets. At every stage, throughout the data lifecycle, corporate data governance policies are applied automatically to the data, ensuring privacy, quality and protection. Learn more about what it can bring for your business.
Distinguished Engineer, Chief Architect and Development Director
To deliver new kinds of value to the enterprise in this era of digitization, business technology leaders are looking for ways to automate and scale operations while managing cost pressure. Open, intelligent technologies, when combined with the scale and agility of cloud, have the potential to bring superior process automation, deliver machine-generated insights, and enable a new wave of human amplification. In this session David Swanson, Senior Director of Microsoft Azure Sales, and Tom Inglis, IT Director from BP, will share how leading companies are building technology platforms to drive business agility.
Director - IT
Senior Director - Azure Sales
Big businesses don't want to miss out on the next big thing. And yet few can move as quickly as the agile newbies in rapidly changing markets. That is why, if you want to effectively compete and innovate continually, it can't all be always from within, opine our panelists who have successfully driven acquisitions not only to broaden their businesses, but also to sustain the pace of innovation. Find out how they make it all work.
Partner - Provider Services
Senior Director, Finance Transformation Office
Senior Vice President and Information and Operations Officer, Business Capital Technology
Partner, Vertical Leader - Energy, Life Sciences, Healthcare
What does it take to build a unicorn from within a large company? What do ‘baby unicorns’ really look like, and can they be nurtured successfully with a startup culture or are they too often abandoned or even smothered to death? Our panelists discuss how to identify and nurture innovation from within and what's needed to have ideas blossom into the unicorns of tomorrow.
President and CEO
NTT Innovation Institute
The nature of every business follows a familiar dual pattern. Once a problem is well-articulated and solved, it becomes business-as-usual, with automation quickly taking over and commoditizing it. The enterprise, then, begins to look at new innovations to create newer ways to uncover value. And soon enough, these new things become the new business-as-usual, and companies must then bring to life the next new ideas that’ll fuel growth. Our panelists, from some the world’s most inventive tech firms, talk about how businesses can stay a step ahead of this fast-spinning ‘automation-innovation’ cycle – in very practical ways.
Senior Vice President, Global Solution Architecture
Vice President and General Manager – ITSM
Senior Vice President, Cloud, Services and Emerging Solutions
Hitachi Data Systems
Vice President of Product Management
President, Head - Banking, Financial Services & Insurance (BFSI), Healthcare and Life Sciences, and Head - Infosys Brazil and Infosys Mexico
As people, business, and “things” increasingly interconnect in the digital economy, existing business models are being radically disrupted. Digital transformation changes the way a company creates value, interacts with customers and business partners, and competes. What does it take to become a digital business a.k.a. “live business”? Who will be the key players in this brave new world? And what opportunities lie ahead in an era of digitization? Learn how top companies are approaching digitization and how you can ‘run live’ to achieve transformational goal.
Vice President and Head of Ecosystems, SAP Analytics
How can business leaders harness AI to take advantage of the specific strengths of man and machine? This is a great opportunity to find, frame and solve the challenges of human-machine synergies—and learn from each other—so we might each be benefited by the full potential of AI.
Join the session specially convened for leaders in Financial Services and Insurance space to discuss how we we are transitioning into a truly digital future, one that is being shaped by the decision-making capabilities enabled by Artificial Intelligence and automation technologies.
15:00 – 15:30
Tea, Coffee & Networking
15:30 – 15:40
Welcome and context setting By Dennis Gada, Vice President and Head of Sales, Infosys
15:40 – 16:20
Panel discussion – Rise of AI in Financial Services
Speakers: Frans van der Horst, Member of the Executive Committee and CEO Retail Bank, ABN AMRO
Ketan Vanjara, Global Head of Core Banking, HSBC
Ravi Kumar, Head of Internet Bank, CIT Bank
Robert Wilson, Group Chief Technology Officer, General Manager Technology Strategy & Architecture, Westpac
Tim Langley Hawthorne, Senior Vice President, Global Technology Operations, Western Union
Bob Rosetta, Global Head of Resource and Location Strategy, Citigroup
Moderator: Mohit Joshi, President, Infosys
16:20 – 16:35
Reality of AI in Financial Services – Case Study 1
16:35 – 16:50
Reality of AI in Financial Services – Case Study 2
16:50 – 17:00
Q&A with speakers
The story of an enterprise in recent times is fascinating - a contrasting tale of the fortunes of the incumbents and their nimble rivals with new business models. Businesses are now working feverishly to close the gap to being digital by embracing automation and Artificial Intelligence (AI) technologies. The possibilities are staggering, early use cases are multiplying by the day, and the time has come for us all to look at developing a deeper concept of the possibilities that technology can unfold and the causes it can serve.
Network with peers and thought leaders from your business, and tune-in to a panel discussion on Rise of AI in Financial Services - Genesis of New Wave, as our eminent panelists discuss the impact of purposeful automation and AI by sharing their own experiences of how these digital agents have helped them Unlimit possibilities and create a new future.
Businesses are working feverishly to close the gap to being digital by embracing automation and lately Artificial Intelligence (AI) technologies. The possibilities are staggering, early use cases are multiplying by the day, and the time has come for us all to look at developing a deeper concept of the possibilities that technology can unfold and the causes it can serve.
15:30 – 15:45
15:45 – 16:45
Topic: Why We Have the Robots to Thank
Speakers: Alan B Pendrigh - Director - IP Delivery, Delivery & Service Operations, Global Enterprise Services - Telstra Enterprise Services - Telstra
Christina Shanks – Vice President, Altice
Flavio Villanustre - Vice President, Technology , Lexis Nexis Risk Solutions
Michael Fowler – Vice President, Information Management, NextEra Energy
Moderator: Rajesh K. Murthy – President, Head of Services, Utilities, Resources, Communications and Energy, Infosys
16:45 – 17:00
17:00 – 17:30
Network with peers and thought leaders from your business, and tune-in to a panel discussion on Why We Have the Robots to Thank, as our eminent panelists discuss the impact of purposeful automation and AI through sharing their own experiences of how these digital agents have helped them unlimit possibilities and create a new future.
Discover Infosys Nia™ our next-generation Artificial Intelligence platform that empowers enterprises to continuously reinvent systems and processes to meet complex business challenges. Learn exactly how it works at the Infosys Nia Demo at the product showcase.
Join the session specially convened for leaders from Manufacturing, Hi-Tech, Retail, CPG and Logistics Industry to lead the revolution in your industry.
16:00 – 16:05
Welcome & Introductions by the MC
16:05 – 16:15
Inaugural Address – Sandeep Dadlani, President and Head of Americas, Global Head - Manufacturing, Retail, CPG and Logistics
16:15 – 17:15
From Digital to AI: Amplifying the Human Potential
Aaron Feen, Director IT, AMD
Ayman Taha, Vice President - Digital Transformation, Avnet
Sanjib Sahoo, CIO, XPO Logistics
Sheryl Haislet, CIO, Adient
Jeff Roster, VP Retail Strategy, IHL
Veronica Elizondo, Chief Information Officer, Sigma Alimentos
You've heard the story of the enterprise in recent times. It's a contrasting tale of the fortunes of the incumbents and their technology-savvy, nimble rivals with new business models. But, now businesses are working feverishly to close the gap to being digital by embracing automation and lately Artificial Intelligence (AI) technologies. The possibilities are staggering.
Tune in to the panel discussion as our panelists discuss on the impact of automation and purposeful AI through sharing their own experiences of how these digital agents have helped them unlimit possibilities and create a new future.
17:15 – 17:45
Q&A with the speakers
17:45 – 18:00
18:00 – 18:30
High tea and refreshments
17:30 – 17:50
High Tea & Networking
17:50 – 18:00
18:00 – 18:15
“Automation & AI: Impact on our industry”
by Barbra McGann, Chief Research Officer, HfS
18:15 – 18:30
Infosys Nia: An Overview
by Sudhir Jha, SVP & Infosys
18:30 – 18:55
Panel Discussion on “Why We Have Robots To Thank: Impact of Automation & AI”
Jay Atkin, VP - Govt Delivery Program, Aetna
Shailesh Hajare, VP, ERP & Data Platform Services, McKesson Corporation
Sudhir Jha, SVP & Global Head of Product Management & Strategy,Infosys
18:55 – 19:00
As an onslaught of global trends redefine the very concept of the ‘Organization’, the business process layer is where most of the action is. The BPO breakout will offer a ‘from-the-trenches’ perspective that you can leverage, as your organization fine-tunes its strategy roadmap to journey into the future.
At Confluence this year, Infosys BPO will conduct a BPO breakout with thought provoking sessions and networking experience on 23rd May 2017. Please plan to reach San Francisco by the afternoon of 23rd May 2017 to maximize your experience at the event.
17:30 – 17:35
17:35 – 17:45
Inaugural Address - Ravi Kumar S , President Deputy Chief Operating Officer, Infosys
CEO's address – Anantha Radhakrishnan, Chief Executive Officer and Managing Director, Infosys BPO
18:00 – 18:45
The Future of the Organization and where Business Process Management fits in
Speakers: Katrina Menzigian, Vice President, Research Relations, Everest Group
Sarah Burnett, Vice President Research (Europe), Service Optimization Technologies, Everest Group
Paul Nicolaisen, Executive Vice President, Global Business Services, AkzoNobel
Derek Brown, Vice President, Internal IT Services, Comcast
Eric Haff, Americas Product Customer Service Leader, Cisco Systems
Kapil Jain, Senior Vice President and Global Head of Sales and Enterprise Capability, Infosys BPO
Global economic and regulatory changes, the widespread adoption of high impact technology, innovative new business models, changes in end customer behavioral and consumption patterns and demographic shifts in the global workforce are fundamentally changing how we look at the concept of the ‘Organization’ itself today. The business process layer is where the impact of these changes will be most visible. Building on the lessons learnt in the last few years a panel consisting of pioneering industry practitioners, a leading analyst, and Infosys leadership deliberate on the business process roadmap for the ‘Organization’ as it journeys into the future. Clue : Business process management may be more important than you thought !
18:45 – 19:30
Midstream Course Corrections : A Perspective on Innovation across the Industry
Speakers: Rachael Stormonth, Executive Vice President, Research, NelsonHall
Bill Andryusky, Senior Vice President, Consumer Banking Loan Operations, SunTrust Bank, Inc
Mathieu Verger, Global Head of Finance Operations at Philips Lighting
Toby Price, Vice President - Customer Support Operations, Honeywell Aerospace
Anup Kapoor, Senior Vice President and Global Head of Operations, Infosys BPO
Organizations are not standing still while they are preparing for the future. The second panel focusses on the preparations being made in this regard for the near-to-medium term in some of the leading organizations across the globe. This panel consisting of leading industry practitioners, a leading analyst, and Infosys leadership, presents a ‘from the trenches ‘ survey of innovation across industries - an up to date ‘state of the industry’ report on best practices, market implications and adoption of technology advances such as AI and RPA, as we continue to progress on the digital transformation journey. Attendees will be able to pick up several insights which will enable them to fine tune their strategy road map as well as fix implementation challenges.
19:30 – 19:40
20:00 – 22:00
Venue : Moscone West, 800 Howard Street, San Francisco
An industry-specific view of how businesses are working feverishly to close the gap to being digital.
Where Will AI Take Us?
Training For Jobs That Don't Yet Exist
Harness The Power Of Design Thinking (Workshop)
The Bits And Atoms Of Business: Getting It Right
Change Your Cloud Game With Infosys And Oracle Infrastructure-As-A-Service
Nurturing Collective Genius
Artificial Intelligence Workshop (15:10 – 16:15)
Automate. Innovate. Grow.
Anyone Can Innovate
A live showcase of how humans and technology can cooperate, with the potential to amplify our abilities as people and as enterprises
A world at the intersection of technology and spectacle, engineering and entertainment, imagination and intellect waiting for you to explore
Why Robots Make Great Colleagues
General Unified Governance Driving Data@Scale
Ideas Worth Paying For
Microsoft Azure – The Platform for Digital Transformation
Harness The Power Of Design Thinking (Workhop)
Growing A Unicorn From Within – Possible?
Run Live with SAP
Artificial Intelligence Workshop (11:20 – 12:10)
Capt. Sully's story is one of dedication, hope, and preparedness, revealing the important lessons he learned through his life, in his military service, and in his work as an airline pilot. In this riveting presentation, he shares details from the 208 seconds that put his entire career on the line. He reminds audiences, even in these days of conflict, tragedy and uncertainty, there are values still worth fighting for—that life's challenges can be met if we're ready for them. Are you ready to aspire to new levels of excellence in life and business?
Should you have any queries regarding Infosys Confluence 2017, we'll be happy to help. Please email us at email@example.com
Complete the form below to be among the first to know when the registration opens up for Infosys Confluence 2018
Copyright © 2018 Infosys Limited