David Tapper serves as Program Vice President for IDC's Outsourcing and Managed Cloud Services research team which develops research for technology outsourcing and managed services, business process outsourcing (BPO), and global sourcing, also referred to as offshore/nearshore. As part of this research, the group covers emerging services areas including mobility, social media, analytics, automation, IoT and cloud services. Mr. Tapper also provides strategic thought leadership on the transformation of the services industry to newer models of delivery including cloud computing, managed cloud services and SaaS (Software-as-a-Service).
Over the nearly two decades as an analyst, David has covered the transformation of the outsourcing market and industry from its original business model of large-scale deal making to what is today called cloud services (e.g. SaaS, IaaS, PaaS). This has included in-depth analysis of this evolution involving the use of hosted models and the move to global sourcing and offshore. Much of David's work has centered on understanding the fundamental changes in the business models of outsourcing as they move to a utility-based model of services referred to as cloud services.
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