We live in a world where digital is reinventing business dynamics. We constantly see Facebook, Amazon, Netflix and Google (FANG), digital-first organizations, making the headlines for their growth in the economy. It’s now time for traditional companies to follow suit or fade to irrelevance. How do they begin? Is there a process to be followed? Where do customer expectations and experiences come into the picture? An eminent panel comprising Vineet Malhotra, Managing Director, Blackrock Capital, Anupam Govil, Partner, Avasant and Christopher Nardecchia, CIO, Rockwell Automation, shared insights and experiences from their digital journeys that addressed some of these questions. Peter Bendor Samuel, Founder and CEO, Everest Group, moderated the session that highlighted that digital journeys can either be about transforming the company to deliver delight to their customers or using technology to transform the company.
A digital transformation roadmap without change management to address it will not gain the traction required.