Parisa Naseralavi is the Director of Finance for the Decision and Capability Transformation organization within Cisco. In her capacity, Parisa leads a team of thought leaders that drive Cisco Finance processes, policies, and decisions improvements through digitization, insights and analytics. By ensuring that business investments align to Finance capabilities and values, Parisa’s team builds consistent, scalable, and comprehensive process and data architecture as well as applies best-practice project and release management principles to accelerate delivery.
During her 16 years at Cisco, Parisa’s exceptional reputation as a thought leader and strategic cross-functional partner has earned her a high degree of confidence among her peers and associates. She has held leadership roles in Customer Advocacy, World Wide Supply Chain Manufacturing and most recently, Customer Service. As Director of Customer Service Global Operations, she led a team of 1,200 customer service professionals and handled more than 1.8 million transactions per year. In addition to delivering innovative, cost-saving measures resulting in a 50 percent reduction of labor costs and the implementation of a highly competitive vendor ecosystem, Parisa was able to drastically increase customer satisfaction through performance management and data-driven decision making. Furthermore, she integrated over 16 acquisitions and developed sound business models to ensure a seamless transition into the company fold. Her recent focus has been in enabling new business strategies across software, recurring revenue and solutions through a combination of process and technology improvements.
As a result of Parisa’s transformational leadership, several of Customer Service’s initiatives implemented to streamline bookings processes and accelerate product delivery were recognized by Cisco’s Business Operation Council for their direct impact on company profitability and performance. In 2011, Parisa received the Six Sigma Champion Award at Cisco for taking her organization to the highest Six Sigma certification. Her organization also received the prestigious Terradata Epic Award for sustainable business practices.
Prior to Cisco, Parisa worked as a Chemical Engineer for the Monsanto Company in San Diego, California. She has a Bachelor’s degree in Chemical Engineering from South Bank University in London.
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