Businesses have embraced technology dramatically, whether to improve resilience or to enable remote work. We are now spanning the next digital divide, and the next frontier is more than just specific point technologies, it’s about how we adopt technologies to achieve the common goal of customer delight, innovation and growth. Infosys Confluence 2022 brought together stalwarts of three different industries: Maciej Kranz, EVP and CTO, Kone; Maria Ervik Løvold, Group EVP, Technology and Services, DNB; Paul Brotzel, Global CIO Solution Lines and Head of Platforms, AON to share their thoughts on the next digital frontier..
Key Takeaways
Putting the Customer at the Heart of It All
From delighting them to co-innovating with them, businesses need to be truly customer-centric to grow. Technology blurs the boundaries and enables communication with customers but only for businesses to make it a core part of their strategy.
A Technology Strategy Focused on People
Be a business where people thrive by shifting to an agile way of working, creating an environment where people evolve as technology does, and bringing the employees of today to the future by reskilling and upskilling.
Dream Big, Start Small
A sustainable enterprise is one that combines technology and business, where learnings are fast and milestones are measured frequently. It’s not about waiting for results but course correcting and showing progress along the way.
Shared Economy is the New Reality
The data sharing economy is the next new wave across the board. It’s time we embrace it and create an ecosystem of data sharing that will enable businesses to create new products and offerings to help their customers better.
There's no sustainable sort of innovation unless there's both technology and the business aspect of it.
