In a decidedly digital world, how do you keep customer interactions and experiences human? And what does it take to redesign existing experiences and journeys for increased tactility? These were the questions deliberated by a panel of customer experience leaders at Infosys APAC Confluence 2021.
Skyler Mattson, President of Wongdoody, Infosys’ human experience design division, explored how enterprises can journey towards human experience over a discussion with Josie Brown, CMO, Tennis Australia; Arthur Gillion, GM, Marketing, Australian Grand Prix Corporation; and Prof. Kim Marriott, Department of Human Centred Computing, Monash University.
The more we rely on technology, the more we expect from technology.