Build Ecosystem Solutions that Respond | Infosys Confluence 2020

4 key Takeaways

Go where your customers are

While the crisis has upended the business world, the fundamentals remain unchanged. You must not just be present where your customers are, but deliver exceptional experiences across every touchpoint, and via every platform.

The need for “more” is constant

The need for more speed, simplicity and flexibility stand the test of time regardless of how the technology shifts take place. People, technology, processes and culture are pillars that will drive operational excellence, revenue growth, and enable next-gen experiences.

Lead with listening

You can’t cater to expectations if you don’t know what they are. Organizations need to listen to their customers, employees, and the community to create an impact. When empathy and purpose accompany this listening, innovation is the outcome.

We’re living in the “never normal”

Everyone’s talking about the new normal, while in fact, what we’re experiencing is the never normal. Every day holds the possibility of the next disruption and businesses need to be adept at adapting. Building a DNA of transformation is one way to do this.