With a fast-evolving ecosystem and advancements from crowdsourcing, businesses will inevitably embrace innovations beyond the enterprise walls. Enterprise-specific technology or business centers of excellence are still prevalent; however, a paradigm shift is happening to co-create the value with the non-enterprise entities. The partners in innovation have evolved from employees to service providers and now, to external entities and partners. These visionary networks are comprised of cross-domain, cross-technology, cross-region entities. They include businesses, open-everything communities and university research collaboration through private equity investors like The House Fund, as well as various niche technology providers.
Innovation labs are taking a broader approach, providing quicker proof-of-concept delivery and maturing into large-scale implementations. As such, it is now possible to have problem-focused innovation where businesses can explore newer arenas and deliver greater value at a lower cost. They bring on a dedicated innovation champion and a team that understands the finer details of co-funding, coingenuity, co-creation, co-delivery and co-benefits. A design-thinking approach in a lean, responsive culture helps foster advancements across the entire value chain. Enterprises are adopting a rapid experimentation-based approach leveraging open platforms like Kaggle and Unearthed and are using hackathons to promote collaboration and develop newer solution methods.
Infosys partnered with one of the world’s largest telecommunication service providers to help establish and anchor an innovation lab with its Living Labs offering. It delivered over 15 innovations in rapid joint-innovation cycles using existing Infosys solutions and developed a new IP. Some of the advancements include AI-driven stock replenishment, integrated supply chain, automated contract compliance testing, biometric security, real-time network visualizations, operation efficiency and rapid business value.
The traditional touchpoints between business requirements and IT application delivery are changing. While embracing agility, enterprises are also adopting DevSecOps practices to deliver continuous app changes and ensure security compliance. The need for continuous value delivery is challenging businesses to adopt BizOps principles, using a more integrated and intelligent decision support system. Thanks to advancements in technology and the commoditization of day-to-day ML, decision systems have become more autonomous. Development in the infrastructure space has propelled container-based applications hosted on the cloud and, at the same time, manifested them as serverless-as-a-service apps.
Enterprises are making an effort to support web, mobile and edge device-based application delivery through DevOps principles. Omnichannel apps are reducing the time to deploy changes while supporting end-user operations. A left shift of application change doers - from developers to business requirement owners - helps deliver changes quickly and without information loss. LC platforms enable businesses to manage their apps without relying on their IT teams and are cutting down the entire cycle time.
Power app platforms now support LC solutions and serverless app deployment and allow power users to define the apps for enterprise use. If enterprises must embrace this change, they will need to reskill their domain experts to deliver quicker app changes using such technical advances. Additionally, the entire non-core support ecosystem (where the business functionality is core and technology is non-core) needs to be fully automated and, in essence, invisible to take app change productivity to the next level.
Infosys collaborated with a major automotive company to develop continuous integration, continuous delivery (CI/CD) pipelines that enable them to deliver app changes more quickly to end users. Beyond build and test automation, Infosys also built security check and compliance automation as part of the DevSecOps process. Real-time status updates, as well as infrastructure and business metric tracking, have helped the client make faster app release decisions and execute them without interruptions.
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