Resilient Ops

Trend 9: AI Ops-driven site reliability engineering and edge resiliency

Establishing a well-tested disaster recovery backup for data and applications is a necessity for organizations. Many industry verticals are moving from on-premise only to a combination strategy using hybrid cloud on the hosting side. Several organizations are also shifting to the reliability of cloud-native applications and adopting a multi-cloud strategy.

To ensure business operations availability and continuity, organizations have also established proactive event monitoring and alerting through various tools at application, infrastructure and network levels. We now see more companies adopt AI Opsbased intelligent correlation, self-healing actions and site reliability engineering (SRE) principles. In the future, as edge computing devices are integrated into business processes, their resiliency will be a top priority.

Traditional market leaders like Splunk, Zabbix and Nagios are enhancing their AI Ops capabilities in alignment with this trend. Established tech companies like AppDynamics and ScienceLogic are augmenting their AI Ops self-healing capabilities and improving processes-centric operations, while products like KubeEdge, Microsoft's Azure Stream Analytics and SAS Analytics for IoT are helping to bring ecosystem and edge stability.

Infosys utilized the site reliability engineering capabilities of its LEAP platform to help its client, a large consumer packaged goods company, proactively monitor 20 businesscritical applications across three geographies using its AI Ops engine and cognitive-first automation bots to enable self-healing and availability improvement.

Resilient Ops

Trend 10: Integrated and ecosystem-level performance management is the way of the future

Application performance management providers helped enterprises monitor end-to-end applications across IT asset layers by assessing infrastructure availability, service responses and synthetic transaction monitoring. Now, their focus has shifted to monitoring end-to-end live enterprise business services management by constantly probing the enterprise for friction and taking intelligent actions. This requires mapping business processes to underlying applications and infrastructure assets through comprehensive configuration management.

The future of IT and business resiliency will be performance management across a partner ecosystem based on industry vertical-focused solutions like consumer retail, supply chain, healthcare, energy and utilities segments with services hosted in a multicloud environment.

Infosys partnered with a large soft drinks manufacturer develop IoT-based industrial vertical resiliency to provide real-time plant visibility. This transparency resulted in increased plant throughput and profitability: they boosted their efficiency by 45% to 60%, removed data duplication and reduced paperwork and manual effort by 70%.


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