Big Bets, Blurring Boundaries and a Brave New Business

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4 key Takeaways

From system custodians to experience makers

From system custodians to experience makers

What CIOs own has gone beyond an inventory of machines and applications. With digitization driving the change, CIOs are now responsible for owning the experience of digital platforms, the stakeholders connected by these, and even the revenues.

You don’t have to be the expert anymore

You don’t have to be the expert anymore

Is it really possible to deeply know everything when there are at least 500 initiatives running at the same time? The new IT function will be home to a diversity of skills, from design thinking and data science to IoT and engineering.

Don’t turn anybody away: embracing shadow IT

Don’t turn anybody away: embracing shadow IT

The digital normal is seeing the emergence of functions outside IT that apply technology well in terms of their functional capabilities. Empowering them means opening up the guardrails and laying new tracks with IT being the path rather than the vehicle itself.

Rearchitecting the place of business

Rearchitecting the place of business

The bank branch, the manufacturing floor, the retail aisle: the points of design are now shifting to core physical spaces. And IT will be at the heart of the phygital build: its impact more expansive than ever, and its role redefined.

Somewhere along the digital way, the CIO stopped being just the CIO. When you’re stepping into a meeting about 3D printing a chocolate, you know the rules and the roles of the game have changed.

The CIO’s horizon is as wide as everything the business sets its eyes on. It can be daunting, and yet, exciting. Ravi Kumar S, President at Infosys traversed the expanding IT universe at Confluence with three leaders commanding their transformation quests: Nancy Berce, CIO, Johnson Controls; Simon Viltz, VP & CIO, The Hershey Company; and Michael Ruttledge, CIO, Citizens Financial Group.