Building teams around the customer. Shaping data towards an outcome. Blurring industry borders to make new experiences. If there’s one thing that’s certain, it’s that siloes will be erased. By choice or by market force, convergence is inevitable. At the intersection of it all are data and digital stewards in the enterprise.
To plot the curves of change, Phil Hassey, CEO at CapioIT explored the makings of a post-digitised operational archetype with Nathan Bell, CDO, M1; Stuart Freer, Chief Digital and Data Officer, Mecca Brands; and Kallol Dutta, Tribe Lead - Data & Automation, Spark New Zealand.
We need to work out what does it mean for our end customer, and essentially bringing the customer story and the purpose into the teams makes the change easier.