During the Australian bushfires, the Infosys and Toll teams found themselves in the midst of a challenge. They needed to deliver 40,000 smoke masks in 48 hours, and they achieved the outcome by instantly setting up a tender on the newly built procurement portal of the Australian Defence Force’s commodity products. It’s this kind of agility that will define digital services in the future. And to discuss what it takes to get there, Roger Gibson, Managing Partner at Infosys Consulting went behind the procurement transformation story with Greg Rhodes, General Manager 4PL Services, Toll Group.
When you’re changing the way a national defense force procures commodities online, there are historical behaviours at play. Sometimes, it’s essential to measure success acceptance after acceptance, user by user, until it reaches critical mass.
Every large enterprise is looking to transform its procurement operations towards greater simplicity and agility. From e-commerce to supplier management to logistics, there will be an ‘Amazonisation of things’, built digital-first and user-centric.
The fundamental premise of any solution is to free up human capital to focus on tasks where they can add value. So every little optimisation or automation counts: from just-in-time alert mechanisms to intuitive automation where patterns emerge.
There will be a marked increase in the digital standards set by governments and the public sector. One can expect government applications to raise the bar on experience by collaborating with industry leaders across technology, design and digital.
When you wrap a managed service around, ensure it stays absolutely about the people not the technology.