During the Australian bushfires, the Infosys and Toll teams found themselves in the midst of a challenge. They needed to deliver 40,000 smoke masks in 48 hours, and they achieved the outcome by instantly setting up a tender on the newly built procurement portal of the Australian Defence Force’s commodity products. It’s this kind of agility that will define digital services in the future. And to discuss what it takes to get there, Roger Gibson, Managing Partner at Infosys Consulting went behind the procurement transformation story with Greg Rhodes, General Manager 4PL Services, Toll Group.
When you wrap a managed service around, ensure it stays absolutely about the people not the technology.