The 2019-20 bushfire season scorched 5.5 million hectares of land, destroyed 2,500 homes, and took 26 lives: all in the Australian state of New South Wales. As fires raged along the length of the state, Shane Fitzsimmons, then Commissioner of New South Wales Fire Service, was responsible for pulling thousands of volunteers and citizens through the crisis.
At Infosys APAC Confluence 2021, Shane Fitzsimmons, now the Head of Resilience (NSW), spoke about the dimensions of leadership during times of crises – from the importance of empathy in bringing people together, to making quick decisions with technology.
It’s not about you. It’s about your team, about your peers, your subordinates, your supervisors. And most importantly, during the fires, it was about the people of New South Wales.