Analyzing massive amounts of unstructured data like images, transcripts and recorded speeches is a top requirement for enterprises. It necessitates a significant up-front investment in the compute and storage infrastructure to collect, cleanse and tag the data for training and model building. Public cloud service providers (CSPs) saw an opportunity to provide pre-trained models related to vision, speech and language as Platform-as-a-Service (PaaS) models. CSPs now offer fully managed cognitive services like AWS Comprehend Medical, Azure Form Recognizer and Google Video AI. These services allow businesses to build cost-effective and faster-to-market solutions based on the latest AI/ML pre-trained models.
Other cloud services like storage and Information-asa- Service (IaaS) virtual machines will complement the solution build phase. But PaaS services imply a lock-in with CSPs. Proper design and use of technologies like containerization and cloud-agnostic code-building platforms will also create an opportunity for an easier exit path if required. Developers and software service providers are building mature domain-specific solutions using CSP PaaS services and making them available in the analytics and AI marketplace.
Infosys uses the Azure Form Recognizer for automated processing of prior authorization requests received through fax or email in the Infosys Healthcare Platforms.
Platforms and services that perform all the functions of a typical AI/ML implementation lifecycle help businesses move toward a more standard, managed, integrated and collaborative environment. Platforms like H2O Driverless AI, Azure Machine Learning and Amazon SageMaker bring citizen data scientists and the CSPs together. They collaborate on everything from ideas and code to implementation and best practices. The maturity in the platforms and services reduces concerns around people experience, complex use cases and shadow IT scenarios. The auto ML feature of the platform reduces the effort in identifying the right algorithm for use cases. Users utilize the Integrated Ensemble feature to produce one optimal predictive model for a use case. IT service providers like Infosys built their own accelerators and tools like Data Advisory and AI Workbench (AIWB) to aid clients in their AI/ML journey.
Infosys helped a leading US bank build self-service analytics that generates daily actionable insights of complex, multivariate data for customer segmentation, profitability and campaign analytics to improve their mortgage business.
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