Digital process automation

Trend 5: Cloud provides a force multiplier for LC development

Cloud hyperscalers and market leaders invest heavily in pushing the boundaries of innovation in cognitive AI services such as vision, speech, language, and document interpretation. LCNC DPA platforms are in an ideal position to take advantage of the cloud as the enabler for the ease and speed of developing such functionalities. Let's say there is a requirement to create a customer-centric onboarding experience that shortens onboarding time. The LC solution will weave together the following processes:

  • Vision services to scan and validate ID documents securely
  • Decision services to make real-time underwriting decisions
  • Automated routine data-update screens from third-party registries using cloud RPA
  • Collaborative end-to-end process through a process management engine

With LCNC DPA, citizen developers build powerful, smart process applications. Infosys invested in unique solutions like FastApp and BotFactory to ease the development experience for citizen developers on DPA platforms. BotFactory is an Infosys catalog of several hundred microbot services. FastApp provides a simplified environment for users to import existing business process modeling notation processes. It offers tools like UI screen templates and interaction APIs to build configurable workflows.

Infosys built over 300 processes in only 10 months from SharePoint/IBM BPM/custom workflows to an open-source DPA platform leveraging Infosys IP and FastApp.

Digital process automation

Trend 6: Process mining and optimization

In a complex modern landscape, any end-to-end process typically spans across multiple systems, steps, and people. This is especially true in the backdrop of multiple ERPs and diverse teams. Before optimizing the end-to-end experience or delivering business efficiency outcomes, one must first understand the issues that impact the experience. It is also critical to know where the process is broken and where to find optimization opportunities.

Process mining augments the DPA journey synergistically. Process mining platforms like Celonis allow business-oriented developers to build visualizations of the end-to-end journey along with a custom analysis. Process mining insights are connected to the right automation lever - a bot or a process workflow - to complete the Sense to Evolve cycle.

Infosys supports a Global Process Excellence CoE for an FMCG company to use process mining, modeling, and downstream automation for end-to-end process excellence.

Infosys helped the world's largest agriculture technology company in process discovery for the identification of inefficiencies and optimization opportunities in the O2C and I2P processes.