Security and compliance

Trend 12: Accessibility advancements

Accessibility tools, which allow people with disabilities to use devices and the web smoothly in UX, have gained importance and, in some parts of the word, are a governmental requirement. According to the World Health Organization, about 15% of the world’s population has some form of disability, which indicates they form a significant segment whose needs must be addressed.

While still a relatively untapped market, technology leaders such as Microsoft and Apple now pay more attention to accessibility, and it could soon become a competitive advantage. UX teams must consider inclusive design principles and adhere to web content accessibility guidelines (WCAG 2.2 — AChecker) to deliver the best experience to this under-represented segment.

With the help of the Infosys Accessibility Testing Tool, a U.S.-based global investment bank realized 50% savings on validation efforts. The tool was also used by an American publishing major to make 80% of its client-facing pages ADA compliant through automated ADA validation. The user experience was also significantly improved.

A U.S. semiconductor manufacturing client of Infosys achieved 70% site coverage and 10% cost savings by automating ADA validation.

Security and compliance

Trend 13: Privacy protection

Enterprises handle massive volumes of data in a highly interconnected world. The flipside of having abundant data is potential breaches. Reports of data theft or data used for fraudulent purposes are on the rise as cyberattacks become more sophisticated. Financial services sectors, hospitals, retailers and government agencies gather a vast amount of personal information. An unscrupulous person with access to this data can cause privacy invasion and significant damage to a person or business. These incidents have led some governments to enact strict rules for enterprises to ensure data privacy. Some of the regulations in place today include the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and the Indian Personal Data Protection Bill.

“Privacy by Design,” a concept enforced by GDPR, requires data protection and privacy aspects be embedded at every level across the system and processes.

Enterprises should take privacy seriously, or they will attract steep fines and penalties in an increasingly vigilant regulatory environment.

Infosys Data Privacy Suite (iEDPS) was leveraged to build a Secure Data Exchange data protection service across one of the largest U.S. banks. This created a boundary-less organization for its partners, employees and customers on a global level and improved its data sanitization productivity efforts by 40% across multiple data sources and more than 1500 applications.

iEDPS was used to comply with HIPAA and mask multiple data sources, as well as EDI files, for a major healthcare provider in the U.S. Total cost of ownership reduced by 40% and improved time to market.

iEDPS was adopted by an auto major in the U.S. and, through intelligent discovery reporting of sensitive data across 130+ databases and 98 applications, they became CCPA compliant and saved up to $7500 per data breach.

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