Security and compliance

Trend 19: Accessibility advancements help onboard new users

Accessibility tools allow people with disabilities to use devices and the web smoothly. These tools have gained much prominence and are a regulatory requirement in some parts of the world. According to the World Health Organization (WHO), about 15% of the world's population has some form of disability, indicating the necessity.

While still a relatively untapped market, technology leaders such as Microsoft and Apple now pay moreattention to accessibility, and it could soon become a competitive advantage. UX teams must consider inclusive design principles and adhere to web content accessibility guidelines (WCAG 2.2) to deliver the best experiences to this underrepresented segment.

A U.S.-based global investment bank realized 50% savings on validation efforts by using Infosys Accessibility Testing tool.

An American publishing major also used this tool to make 80% of its client-facing pages compliant with the Americans with Disabilities Act (ADA) through automated ADA validation. The company also realized significant improvement in UX.

A U.S. semiconductor manufacturing client achieved 70% site coverage and 10% cost savings by automating ADA validation.

Security and compliance

Trend 20: Privacy protection becomes critical and central to futuristic designs

Enterprises handle massive amounts of data in a highly interconnected world. The downside of having abundant data is potential breaches. Reports of data theft or data used for fraudulent purposes are on the rise, as cyberattacks become more sophisticated. Financial services sectors, hospitals, retailers, and government agencies gather a vast amount of personal information. An unscrupulous person with access to any of this data can cause privacy invasion and significant damage to a person or business. Enterprises need to take privacy seriously or they risk attracting steep fines and penalties in an increasingly vigilant regulatory environment.

Some governments have already enacted strict rules for enterprises to ensure data privacy, such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Indian Personal Data Protection Bill. Privacy by design, a concept enforced by the GDPR, requires data protection and privacy aspects to be embedded at every level across a system and processes.

A large U.S. bank used Infosys Enterprise Data Privacy Suite (iEDPS) to build a secure data exchange data protection service. This created a boundaryless organization for its partners, employees, and customers. The bank also improved its data sanitization productivity efforts by 40% across multiple data sources and more than 1,500 applications.

An auto major in the U.S. used iEDPS for intelligent discovery reporting of sensitive data across 130+ databases and 98 applications. The company became CCPA compliant and saved up to $7,500 per data breach.