User interface

Trend 6: Gesture-controlled UIs find usage across businesses

The next generation of UI is about touch-free control, which enables communication through speech, gestures, and facial expressions. Touch-free controls are especially relevant in today's health-conscious world and promise a whole new level of engagement.

Gesture recognition is a complex area that involves sensors and cameras to capture hand movements as inputs. Current advances make this recognition more context sensitive so that devices can accurately anticipate a user's asks. While gestures are hugely popular in the gaming industry with the use of VR, AR, and mixed reality (MR), they are set to grow in the business world too. Enterprise UI experts must study different types of gestures employed, including generational differences in the way devices are used, to provide an easy-to-use and intuitive design.

Infosys Tennis Platform offers an MR HoloLens experience that provides a view of a futuristic tennis retail store and a VR-based tennis experience. Spectators get the experience of a near-to-live environment. The application enables users to interact through gesture commands such as air tapping, gazing, head rotation, and voice commands.

User interface

Trend 7: Rapid naturalization of human-machine interaction improves UX

Natural UIs represent simplified human-machine interactions. These smarter interfaces arose with the advent of social channels and progressed as social media became the primary source of engagement for both business and leisure. As users moved from simple phones and desktops to smartphones and tablets, these interfaces also kept pace to make it as seamless as possible.

Touch UIs were early breakthroughs leading up to conversational AI, which has created a significant shift in the way we communicate with machines. In conversational AI, the device enables the user to give voice or text commands in natural language and eliminates the need for special commands or buttons. Chatbots and smart speakers are commonly used today to facilitate frictionless experiences with a device.

A U.S. bank, in collaboration with Infosys, developed an app to enable on-the-go expense reporting with a conversational interface full of real-time updates and insights. The app fully supported natural language-based interactions.

For an investment bank, Infosys developed a wearable stock trading app that used a combination of haptic feedback and force touch to enable interactions with the app. The app supported natural language-based conversations to interact without depending on visual cues.