Reimagine Your IT & Business Operations

When AI Redefines the Pace, Operations Must Redefine the Game

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As AI reshapes every function of the enterprise, operations must evolve from maintenance mode to momentum mode — learning, adapting, and acting in real time.

Infosys Topaz Fabric for Operations — helps enterprises transform operations into a strategic engine of adaptability and growth.

Key Capabilities

Diagnose and Analyze

Diagnose and Analyze

Predictive triage and continuous optimization to reduce Mean Time To Resolution (MTTR)

Act and Remediate

Act and Remediate

Closed-loop automation for self-healing systems

Learn and Improve

Learn and Improve

Agentic AI orchestration and human-AI synergy for adaptive decision-making

Augmented Human Analysis

Augment Human Analysis

Actionable dashboards that enhance decision speed and business impact

Observe and Detect

Observe and Detect

Real-time visibility through contextual topology and intelligent noise reduction

Infosys Topaz Fabric for Operations

Do More. Better. Faster.

Do More. Better. Faster.

Make the Shift to Smarter Operations

It’s not just about automation — it’s about freeing teams to focus on creativity, strategy, and value.

Current State

  • > 90% human touch resolutions
  • Reliance on tribal knowledge
  • Manual ticketing & Level 1/1.5 support dependency
  • Siloed workflows
  • Reactive monitoring

Future State

(Powered by Infosys Topaz Fabric for Operations)

  • < 50% human touch
  • AI-driven self-healing & self-service
  • Human-by-exception model
  • Fluid workflows with GenAI assistants for users and support teams
  • Predictive observability
Responsible AI

Responsible AI by Design

Every layer of Infosys Topaz Fabric for Operations is built on Responsible AI — transparent and governed, with human oversight by design.

Pre-Integrated Ecosystem

With a partner-first approach, Infosys Topaz Fabric comes pre-integrated with leading enterprise, business, and data platforms. This enables faster deployment, seamless interoperability, and accelerated value realization. The ecosystem includes:

Delivered Through Synergetic Workforces

Digital Workers. AI Workers. Human Workers.

Collaborate in a single ecosystem to automate, analyze, and direct operations — blending precision with judgment and ensuring scalability with governance.

Synergetic Workforces

Real measurable impact across
enterprise operations

Delivering sustainable value through intelligent automation and proven results

50+

Agents for IT Operations

Comprehensive suite of specialized agents covering every aspect of IT & business operations

65%

Faster MTTR

Automated root cause analysis and self-healing to restore services rapidly

50%

Lesser Troubleshooting

AI-driven detection & triage to speed resolution & minimize disruption

3x

Improved NPS & Experience

Intelligent, Adaptive Operations that enhance reliability, responsiveness and satisfaction

50%

Reduction in Outages

Predictive observability and proactive remediation to improve operational stability

Reimagining Operations, Together

"We are collaborating with Infosys to enrich beauty and wellness commerce IT operations through the power of Agentic AI. Together, we are expanding this further with Infosys Topaz Fabric by enabling Agent Assist features, which we anticipate will increase automation for application and infrastructure support, enhance resilience, and elevate the user experience."

Laxmi Srinivas Samayamantri, Vice President, Global Engineering, Data & Architecture, Nu Skin

"Infosys Topaz Fabric brings to our clients the resilience that comes from combining the transformative powers of artificial intelligence with human creativity to supercharge service delivery across the enterprise landscape, while building on their existing investments. This approach lets them reimagine their services stack to become the powerful engine that can accelerate to match the pace of business and deliver for them the competitive advantage that they need."

Satish H.C., Chief Delivery Officer, Infosys