Ben Ingram on Remote Employee Experience

23 Mar 2020

Ben Ingram, Head of Employee Experience at Brilliant Basics, discusses remote working techniques as a number of businesses are advising their employees to work from home during the coronavirus outbreak. The discussion covers how to maintain productivity, perform daily rituals, sustain work culture, and ensure a healthy mind and body.

Hosted by Anand Verma, European Head of Digital Services for Infosys and Founder & CEO of Brilliant Basics, Infosys’ Design Studios.

“I think what we've realized is that we've had to go above and beyond that and begin communicating more with all of our staff. Not just within the confines of a project and the team structures we have in place, but making sure that there's time to chat socially. Those conversations that would previously happen over a coffee or as you're taking a lift up and down the building with someone... Building in time so that people can still engage with the wider community.” Ben Ingram

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Show Notes

  • 01:42

    What are the things that Ben is seeing at Brilliant Basics and how they are managing the situation in their own company?

  • 02:57

    What does a week look like for Brilliant Basics right now?

  • 05:13

    What are these fun things that Brilliant Basics is doing as part of this difficult time that we're going through as a community

  • 08:23

    Ben talks about digital tools that enable people to continue working.

  • 12:54

    Ben talks about “dress for success” when working from home – looking presentable or coming to work in your pijamas?

  • 14:45

    Businesses have a vast amount of young workforce. What are the things that managers should support?

  • 20:34

    What are some key takeaways from how to innovate in this kind of situation?

  • 20:48

    Every company has core values and the type of culture they want to be known for. With isolation and with working away from people, you're not sharing as much as you normally are. What are some of the other things we should be thinking about from a culture perspective that allows us to innovate new ideas? Or be creative?

  • 26:03

    Anand and Ben talk about some of the things that companies can do in terms of health and wellness in virtual environments.

  • 29:47

    Ben talks about transparency.

  • 30:39

    What are some of the things that companies and company CEO's can do to help out the local communities and neighbors, and so on and so forth?

  • 33:13

    How can we support the small and mid-sized businesses?

  • 35:08

    Ben and Anand share 10 tips on how to create the best conditions for yourself and your work whilst away from office.



About Ben Ingram

Ben Ingram

After training as an Engineer Ben began work in the creative industry, designing customer and employee experiences for clients including major automotive, retail and property brands. As Innovation Lead he is responsible for shaping opportunities and leveraging emerging technologies and insights to deliver future-facing solutions. Having delivered work across Europe, the Middle East and Asia he has great insight into working with diverse audiences.




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