In the age of immersive experiences and intelligent decisions, cloud has become the driver of innovation, growth, and value delivery across industries.
Customer experience, collaboration across the ecosystem, and efficient logistics processes are the pillars of a successful and cost effective returns management strategy as returns become an integral part of retail.
Visibility, automation, and collaboration are crucial for building resilient and sustainable supply chains that can effectively cope with disruptions.
The Knowledge Institute has moved from startup to more than a million web views each month through high-quality thought leadership year-round.
Cybersecurity has become critical for customer trust and value, leading businesses use technology solutions to increase visibility and control of cloud-based systems.
Increased demand for hyperpersonalization and touchless interactions are directing the evolution of experience design with metaverse and sustainability making their mark as well.
Digital technologies are helping miners navigate uncertainties and disruptions but the road to digitization is uphill, and needs upfront investment, upskilling, and cultural changes.
Telcos are looking for partnerships with cloud and gaming companies to deliver superior services at a premium to maximize returns on 5G investments.
Semiconductor companies can improve production yield through end-to-end digitization of operations, creation of digital twins for complete visibility, and AI-based cognitive intelligence and predictive maintenance.
Business leaders should reengineer and recalibrate their internal systems and processes for supply chain resiliency.
AI applied to healthcare holds tremendous potential for patients and care providers, but that must be delivered in an ethical, patient-centered, and efficient manner.
Government Tech Insider will lift the veil that oftentimes obscures certain technologies and the transformative impact they have on our everyday lives.
Businesses are using DevSecOps to shorten the development cycle time, from initiating a business idea to delivering to end customers.
Anant Adya has helped advance Cloud from its keep-the-lights-on infrastructure days to the modern make-magic-happen multicloud days.
Companies while eager to use the new technology features in SAP’s S/4HANA system, must carefully assess their existing systems, understand why they want to upgrade, and evaluate which transformation approach is the most efficient and effective.
There's no single definition of a metaverse, but in its simplest form, it can be thought of as the next iteration of the web.
Product-centric delivery offers a powerful alternative to project-based methods, shifting the emphasis from meeting deadlines to creating value holistically.
Practical Sustainability will become the guide for anyone to take action and make a difference in their own smart space or supply chain.
Quantum computing can help energy companies solve several complex challenges: understanding its capabilities and limitations is the key to using it successfully.
Agile has left little space for Business Analysts (BAs); however, they can evolve as a proxy product owner (PO) and become the customer voice in agile product-based teams, delivering high value at speed.
Firms can tackle underperforming transformations and derive maximum potential value with AI-based management tools for comprehensive benchmarking capabilities and centralized management platforms.
A graceful organization is one that is very sensitive to its environment and acts in a way as to improve that environment.
Contact centers must deploy AI-based systems for empowered, educated, empathetic, and efficient agents.
Outsourcing a bank’s regulatory management is now possible through regulation as a service and can be and alternative for those who want to quickly benefit without large investments in talent and tools.
Biggest challenge facing cities is the mismatch between the public demand and expectation for quality of service.
AI-based tools can effectively identify novel manipulations in financial misconduct and meet the latest regulatory requirements as rule-based trade monitoring systems have become outmoded.
Organizations that are at the early stages of their cloud journey need to be strategic and take a long-term view, understand their company strategy and align their cloud strategy to where their company is heading.
Startups can look at working with Infosys, not just as working with the service provider, but working with a partner that is trying to help them succeed.
How manufacturers need to sustainably redesign their products and processes to empower their customers carry out repair on their own.
Asset and wealth management firms are turning to open banking, hyperpersonalized services and sustainable offerings to boost their client base and revenue.
Carlos “Caloi” Santos, Vice President, Corporate Services and Chief Information Officer of JG Summit Holdings, Inc., explains how he used risk planning (Plan A, Plan B & Plan C) and C-Suite team work (CIO, CFO & CPO) to smoothly move JG Summit to the cloud
Tapping into startup innovation to deliver better client outcomes through business process management.
The right mix of Agile strategies and levers can help achieve the best outcomes for traditional retailers to stay competitive against digital natives.
Learning institutions must embrace technological advances and offer “live education” so they can drive intuitive decisions, build responsive value chains, and deliver perceptive experiences – all at scale.
Sports streamers can use 5G and edge computing to bring back more viewers and deliver a richer, enhanced experience.
Ramachandran S, Lead for Manufacturing and Engineering at the Infosys Knowledge Institute, explains what servitization is, introduces an upcoming book on advanced manufacturing, and describes the "flavors" of servitization that exist in business today.
Leading financial institutions are investing in quantum computers to solve complex problems in the areas of customer need prediction, trading optimization, risk management, and cyber security.
How banks can recalibrate their workforces for the post-pandemic era.
Accelerated digital transformation can help U.S regional banks expand their growing customer base further while optimizing costs.
Enterprises must build an application management solution that is closely aligned to their business objectives for a key business differentiator
How BFSI firms fare on Agility and recommendations to sprint ahead of competition.
How CPG, Retail and Logistics firms fare on Agility and recommendations to sprint ahead of competition.
How Energy and Utilities firms fare on Agility and recommendations to sprint ahead of competition.
How Health and Science firms fare on Agility and recommendations to sprint ahead of competition.
How Telecom and Media firms fare on Agility and recommendations to sprint ahead of competition.
Artificial intelligence (AI) promises a lot, but enterprise-wide adoption among staff is often patchy. Lack of change management and investments in transparency, ethics, and governance holds it back. Get these elements right and you can turn employees from AI skeptics into AI evangelists.
5G technology is much more than about connecting people - it is spearheading transformation across industries.
The pandemic forced many card and payment providers to sprint ahead on their digital transformation journeys to meet the rising demand.
An Infosys survey of financial institutions found extraordinary advances, many barriers to further transformation, and shifting digital priorities.
Which Agile levers promote better business outcomes and which ones increase IT performance? Our recently launched Agile Radar 2021 major study provides a comprehensive, seven-lever approach that improves a company’s chances (up to 63%) to grow faster than its peers.
How are organizations looking at striking the right balance between physical, digital, and cultural transformation elements in the new normal? 93% of organizations increased adoption of workplace transformation strategies among other priorities in the post-COVID workplace.
Explore the digital strategies, investment areas, and challenges faced by financial institutions that are undertaking digital transformation to meet the changing needs of their customers.
Mortgage providers accelerated digital transformation post the pandemic. However, challenges such as high paper usage and increasing automation with limited budgets, remain.
The pandemic forced retirement providers to significantly accelerate digital transformation. A majority are now focused on modernizing their core record-keeping and administrative systems.
The nature of cloud has changed: given proper orchestration, cloud can boost profits and enable new business growth.
Quality engineering (QE) offers the best of data, automation, artificial intelligence (AI), and Agile methodologies to digital transformation.
How machines can read and write – automating intelligent understanding of large datasets.
How industrial facilities make operations safer and more efficient by digitalizing their forklift fleet with computer vision and IoT.
Businesses are seeking ways to update their mainframes to both decrease costs and reap the benefits of newer technology.
Rich Cooper, Global Head of Financial Service Go-To-Market at Fusion Risk Management, explains how Fusion helps clients stay resilient in the face of unexpected change.
Insights from our recent Cloud Radar 2021 report on how cloud boosts profits and enables business growth for high tech and manufacturing firms.
Insights from our recent Cloud Radar 2021 report on how cloud boosts profits and enables business growth for healthcare and life sciences firms.
Insights from our recent Cloud Radar 2021 report on how cloud boosts profits and enables business growth for financial services and insurance firms.
Insights from our recent Cloud Radar 2021 report on how cloud boosts profits and enables business growth for CPG, retail and logistics firms.
Data privacy and security must be built into the data, technology, and governance mechanisms undergirding the deal itself.
Experience and intuition-based selling will shift to data-driven sales to merge processes, applications, data, and analytics.
By expanding focus to all stakeholders, not only shareholders, enterprises can help get the SDGs back on track for 2030.
The vision to empower employees and become highly effective led Infosys to transform the company into a live enterprise.
Prasad Joshi, Head of Infosys’ Center for Emerging Technology Solutions (iCETS), explains how the Infosys Innovation Network harnesses creativity and accelerates digitalization.
Firms must carefully assess their partner ecosystems and take measures to ensure security and business resilience.
Alternative methods to determine creditworthiness are now possible as risk decision-making can be automated.
A comprehensive network engineering framework that provides better agility, speed, and innovation.
A new augmented reality tool can help solve the problem of slowdowns and additional overhead for logistics companies.
The Live Enterprise is gaining recognition as a framework for how companies will operate in the future.
The future of cybersecurity is being 'secure by design' whenever building or designing new solutions.
Transparent and understandable platforms built on artificial intelligence-backed technologies will shape the financial services industry.
Dr. Sheila Jagannathan, Head, Open Learning Campus for World Bank in Washington DC, discusses the World Bank's initiative to educate thousands of students all over the world.
Enterprises embrace digital technologies to deliver safer, quicker and more reliable business value to their customers. With rapid advancements in efficiency and technology consumption, software delivery must remain resilient and secure.
In a customer-centric enterprise, each process, technology and initiative is developed to improve the customer experience and build customer confidence.
Remote trials through 'voice' will help provide convenience, improve experiences, reduce costs and deliver accurate data.
Overall consumer spending growth was muted over 2020 as players fight for a profitable corner in a hard-hit industry.
A dynamic decision-support system can help firms manage uncertainties in business and supply chain.
The rapid expansion of the software attack surface has made cybersecurity mainstream technology. What first began as a method to provide point solutions and isolated regulatory compliance has evolved to address more sophisticated attack vectors and ever-changing complex regulatory compliances.
Advanced chatbots — not often used in the mortgage industry — can now answer customer questions and ease employee workloads.
Finance teams required precise collaboration to navigate a complex web of international laws during lockdown.
Dr. Sue Ellspermann, President of Ivy Tech Community College of Indiana, describes Indiana’s innovative and research-based approach.
Carlos G. Santos, Group Chief Information Officer, JG Summit Holdings, Inc., discusses about the successful technological journeys undertaken by his company.
Businesses need to understand the rapidly evolving regulatory structures that will make or break AI initiatives.
Low-code, no-code (LCNC) tools and platforms are gaining momentum as more companies enable citizen development where users with little to no technical knowledge can build their own customer and enterprise applications.
Dr. Thorsten Wuest, Assistant Professor at West Virginia University, discusses the mindful balance of human and digital elements for supply chain transformation.
A hybrid model for clinical trials holds promise to save time, money, and lives.
Wearable devices and the data they generate enable life insurers to expand their customer base and freshen their product offerings.
Until companies modernize their underlying data estate, they cannot take the next step to streamline data services and analysis.
Financial institutions are accelerating their growth by partnering with fintech startups and by adopting process automation tools and techniques and analytics based on artificial intelligence (AI) and machine learning (ML) technologies.
In the wake of COVID 19, there is an adverse impact on new investments and the need for a change in fee model has accelerated further. Alternative investments are slowly gaining pace with the evolution of technology and improvements in valuations, making them attractive for investors.
As businesses accelerate their digital transformation efforts and strategically move to the hybrid cloud and edge ecosystem, new patterns emerge for API and lightweight microservices adoption and intercloud integration that help pave the way to a productive, high-performance digital future.
How to develop an agile data platform for data-driven insights and processes.
How customer experience in the wealth management and private banking sector will change Post-Covid.
Dr. Mohan Gopalakrishnan discusses supply chain planning and resilience on how solid supply chain practices can be applied across all aspects of service, including nonprofits.
How a data-centric analytical solution using AI and agile can help with working capital management.
John Elkington, Co-Founder and Chief Pollinator at Volans, discusses his new book, Green Swans: The Coming Boom in Regenerative Capitalism.
With the massive upsurge in online traffic, know how to avoid cloud failures for resiliency in cloud computing by testing in systematic and chaotic ways.
Combining telehealth and an integrated digital approach can create a patient-centered system that connects outward through the health care ecosystem.
Best-in-class customer service and frictionless experiences continue to be pivotal in banking, and underlies many of the trends this year. COVID-19 has exacerbated the need for digital solutions, video-based interactions and omnichannel experiences.
Financial institutions have intensified their focus on building operational resilience. Firms are bolstering their capabilities to effectively manage newer risks such as those related to digital technologies, cyber and data security, third-party risks, pandemics and climate change.
The future of financial services in the context of customer centricity, evolution of marketing, and fintechs.
The EPC industry faces many challenges, but by making some smart moves now, the industry can emerge leaner and stronger on the other side of this crisis.
How health care organizations can build a more resilient and responsive cyber defense amid surging cyberattacks.
How organizations can protect themselves against data breaches and attacks on remote assets.
Mortgages have historically been a profitable and steady business for banks and lenders. And as such, investments towards customer experience were not prioritized.
Organizations have been forced into unfamiliar territory by the COVID-19 pandemic. The disruptive effects of this global event have highlighted the importance of digital transformation, which is happening across three horizons: past, present and future.
Infosys employees spend much of their days transforming other companies, making them more agile and resilient. When the COVID-19 pandemic arrived and offices were no longer safe, Infosys was tested on whether it had learned its own lessons.
The success of design thinking has caused a profound change to the customer landscape.
New data-centric platforms are needed to balance operational risk and product innovation after Covid-19.
Real-time, robust data will provide governments with a soft and directed plan to reopen the economy.
Banks need to deal with this uncertainty by taking some concrete steps while keeping the “customer first” idea in mind.
Transformation in the automotive industry due to COVID-19 and its impact from diverse market forces to change the industry.