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Scaling Generative AI

In this panel discussion at the Infosys Topaz AI-first Conversations event in Richardson, Texas, Prasad Joshi, Infosys, led the discussion focused on the impact and challenges of generative AI across various industries. Panelists from Verizon, Bank of America, KPMG, and AT&T discussed the need for talent, infrastructure, culture of innovation, and collaboration to prepare for GenAI. They also talked about generative AI’s potential in customer service, risk management, personalization, and process improvement.