Our views on business technology trends
Prof. Valery Yakubovich, executive director at the Mack Institute for Innovation Management, The Wharton School shared his views on several aspects of generative AI for innovation during an interaction.
How AI is elevating marketing in financial services
Marketers in the financial services sector are finding new, innovative ways for AI to enhance customer experience, acquisition, and retention.
Financial Inclusion: Equity and Prosperity
Research has established that financial inclusion can lift individuals out of poverty while also boosting the overall economy.
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Effective Trade And Market Surveillance Through Artificial Intelligence
AI-based tools can effectively identify novel manipulations in financial misconduct and meet the latest regulatory requirements as rule-based trade monitoring systems have become outmoded.
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Quantum Computing: Future-Proofing Financial Services
Leading financial institutions are investing in quantum computers to solve complex problems in the areas of customer need prediction, trading optimization, risk management, and cyber security.
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Regional Banking- A Personal and Digital Touch to Grow in the Future
Accelerated digital transformation can help U.S regional banks expand their growing customer base further while optimizing costs.
How future-ready ITSM tools propel employee experience
Strong ITSM solutions enable organizations to empower employees and maintain productivity.
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Infosys Agile Radar 2021: Banking, Financial Services, and Insurance Industry (BFSI)
How BFSI firms fare on Agility and recommendations to sprint ahead of competition.
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Infosys Cloud Radar 2021 - Financial Services and Insurance
Insights from our recent Cloud Radar 2021 report on how cloud boosts profits and enables business growth for financial services and insurance firms.
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AI: The New Way of Doing KYC and AML
Anti-money laundering fines are increasing as we explore what's possible with artificial intelligence.
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Fighting a Mortgage Crisis with Conversational Bots
Advanced chatbots — not often used in the mortgage industry — can now answer customer questions and ease employee workloads.
Report
Capital Markets Industry Trends in the Post-Pandemic World
Financial institutions are accelerating their growth by partnering with fintech startups and by adopting process automation tools and techniques and analytics based on artificial intelligence (AI) and machine learning (ML) technologies.
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Mortgage industry trends in the post pandemic world
Mortgages have historically been a profitable and steady business for banks and lenders. And as such, investments towards customer experience were not prioritized.
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Being Resilient: Enabling Speed and Ease in Cards and Payments
COVID-19 has accelerated contactless payments as customers look for safer, cleaner and faster ways to pay.
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Global trends in cards and payments industry 2020
The adoption of domestic and cross-border real-time payments has risen rapidly across the globe. There are 54 real-time payment schemes that are live globally, with many planned in the near future (see Figure 1). Industry estimates project the real-time payment market to grow at a compound annual rate of between 50% and 80% from 2018 to 2023.
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Mortgage Market Success: Customer Experience First
How fintechs have grown market share in the mortgage industry because they prioritize customer experience.
