Servitization with Ramachandran S

25 Sep 2021

Ramachandran S, Lead for Manufacturing and Engineering at the Infosys Knowledge Institute, explains what servitization is, introduces an upcoming book on advanced manufacturing, and describes the "flavors" of servitization that exist in business today.

Hosted by Jeff Kavanaugh, VP and Head of the Infosys Knowledge Institute.

“Companies need to invest upfront in the technology, and be ready for a monthly cash flow in case of servitization. ”

“Digital technologies are a key enabler for servitization, starting from the internet of things to make products connected.”

“Servitization impacts every stage in the product life cycle from conceptualization of a product to its end of life and environmentally safe ways of handling and disposing of it.”

- Ramachandran S

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Show Notes

  • 00:41

    Ram talks about his professional career and background

  • 02:00

    Ram defines servitization in manufacturing

  • 03:16

    Ram talks about an upcoming book on advances in digital manufacturing systems and the chapter that he authored on servitization

  • 04:04

    Ram talks about industries that adopted servitization

  • 05:15

    The auto industry has not been as successful adopting servitization as some other industries, at least not in the large scale, what are the barriers that's holding automotive back?

  • 06:50

    How servitization impacts different stages of a product lifecycle?

  • 08:20

    What are the different flavors or varieties of servitization that you see in business today?

  • 09:10

    How do digital technologies enable the adoption? The servitization?

  • 09:58

    What do you think is the biggest barrier once you get past the technology with process or people or financials?

  • 11:07

    Ram shares recommendations that leaders can do to make servitization successful for their company?

  • 12:10

    Ram says when the book will be ready for release and how people can find a copy



About Ramachandran S

Ramachandran S

Lead for manufacturing and engineering, Infosys Knowledge Institute

Ram is the lead for manufacturing and engineering in the Knowledge Institute. He was an analyst in IDC Manufacturing Insights before Infosys. He is a frequent blogger and speaker on Industry 4.0, servitization, digital transformation and reskilling. Ram is a mechanical engineer with a master’s in production engineering and an executive MBA (PGPEM) from IIM Bangalore.

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